melin Retail Sales Expert – Bilingual Japanese/English Waikiki, HI

Summary

To provide the highest level of connection and focus to each guest that enters a melin store. To build a lifelong relationship with guests and the melin brand. To handle operational procedures, manage cashiers, provide premium customer service, set alarms, and keep the store clean and organized.

Areas of Responsibility

• Engage with new customers and build immediate and lasting rapport.
• Personalize customer connections by providing the highest level of hospitality and customer service.
• Exhibit deep and extensive product knowledge to support all client inquiries, questions, and concerns.
• Execute training and strategies to consistently deliver the best premium guest experience at the store.
• Restock, manage back of house operations, supply needs, and daily store maintenance.
• Independently problem solve and resolve customer issues while maintaining a high level of professionalism.
• Collaborate with leadership team to communicate customer feedback and demonstrate ability to independently problem solve and resolve customer concerns.
• Ensure the retail floor is always clean and presentable, maintaining store concepts & visual standards.
• Assist with back of house duties including receiving and placing product.
• Support and promote Cashwrap & POS procedures.
• Reconcile tills, process returns, exchanges, gift cards, and discounts accurately when provided manager approval.
• Open and close the store following standard operating procedures.

Experience and Qualifications

• Fluency in Japanese and English is strongly preferred.
• One year of experience in sales and merchandising (preferably retail goods) with closing and opening responsibilities.
• Elevated communication skills and can tailor style to suit the audience.
• Strong independent work ethic, excellent time management skills, organizational abilities.
• PREFERRED: Proficiency/knowledge in action sports, golfing, running/training and a passion for the outdoors.
• Computer skills to include operating POS sales (Shopify).
• Ability and willingness to work weekends, evenings, and holidays as needed.
• Self-motivated with strong entrepreneurial skills.

Benefits and Perks

• Generous product gift program and all brand discounts.
• Comped yearly product from all Archipelago brands.
• Medical, Dental, and Vision Insurance.
• Company paid Life Insurance.
• Bonus Program Eligibility.
• Snack/beverage reimbursement up to $50401k with employer match in accordance with plan guidelines.
• Paid Time Off accrued annually.

Hiring Information

• The hourly range for this position is $18.00 - $21.00; the hourly rate is based on the experience that you bring to the position.
• Archipelago Companies values a diverse, inclusive, and entrepreneurial workforce and culture, and we provide equal employment opportunity for all applicants and employees.