Megasys Operations Manager - Austin

About the Role

MEGASYS® offers specialized services in managing gases, chemicals, and slurries, where our technicians and engineers provide critical on-site support in semiconductor manufacturing environments. As the MEGASYS® Operations Manager, you will lead an on-site Megasys® operations team, ensuring customer service is well-supported and resourced to achieve safety, operational excellence, and customer satisfaction. You will be the primary contact for customers regarding site-wide operational issues.

This role includes developing and driving team goals and objectives, building a team of leaders, and enhancing site safety and quality by addressing departmental issues. You will maintain strong customer relationships through daily communication, anticipating needs, and fulfilling commitments. Collaboration with various internal and external departments—including Quality, EH&S, Human Resources, Engineering, and Commercial—is essential. You will oversee a multi-functional operation, requiring a solid understanding of gas and chemical delivery systems for effective technical communication with customers and support departments.

Administrative duties encompass employee development and performance reviews, technical writing and reporting, key performance analysis, process safety reporting, management of change (MOC) reviews and approvals, and overseeing in-house quality systems and audits. You will have opportunities to collaborate with other sites, participate in off-site meetings, and engage in occasional travel for training and strategic initiatives.

Responsibilities

• Promote a culture of safety and quality by sharing relevant data with the team and customers, driving improvements in operational practices, and managing changes to operational agreements.
• Ensure appropriate staffing levels and efficient resource allocation to meet operational demands, delegating tasks effectively and setting clear expectations for team members.
• Oversee daily site operations, ensuring alignment with organizational goals and customer expectations while managing escalations and addressing business issues.
• Foster a positive team environment through open communication, collaboration, and professional growth, identifying training needs and providing support for team members.
• Develop and communicate a strategic vision for the team, cascading goals and objectives to drive initiatives that align with organizational priorities and enhance overall performance.
• Serve as the primary point of contact for customers, ensuring satisfaction and collaborating on operational improvements to enhance efficiency and effectiveness.
• Develop, track, and report on key performance indicators (KPIs) to assess site performance, drive continuous improvement, and ensure compliance with relevant regulations and internal policies.
• Assess and analyze the departmental budget to minimize expenses and optimize profits.
• Manage process safety, system design and modifications, factory innovation support, and continuous improvement initiatives.

Requirements

• BS degree in engineering, chemical science discipline, or related area of study and 5+ years of work-related experience.
• 4+ years of progressive leadership experience.
• Direct semiconductor experience.
• Experience with gas and/or chemical delivery systems in ultra-high purity operation.

Preferred Qualifications

• Certified in OSHA10 or OSHA30.
• Strong working knowledge of ISO 9001.
• 10+ years of industrial/semiconductor experience.
• Continuous improvement experience.

Physical Attributes

• 75% of time walking throughout the facility (3-6 miles per day).
• Climbing ladders up to 12-foot-tall (utilizing fall protection).
• Basic lifting (up to 40 lbs).
• Bending of the knees and overhead reaching.

Schedule

The Manager’s base schedule is Monday through Friday during standard business hours. Due to the nature of the role, the candidate should expect to respond to off-hour calls as needed, spend time with night-shift teams, and periodically check in with teams during weekends.

Benefits

• Comprehensive, paid, on-the-job training program to quickly learn critical technical skills and progress in your career.
• Excellent benefits including a starting vacation allowance of 3 weeks, 6% 401k match, and medical, dental, and vision coverage starting on day one of employment.
• Tuition assistance program.

Pay

Pay range for this position: $125,000 - $180,000. The actual compensation offered will be determined by factors such as location, level of experience, education, skills, and other job-related factors. The position may be eligible for sales or performance-based bonuses.

About Us

We are curious minds from a broad range of backgrounds, perspectives, and life experiences. We believe this variety drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at their own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress.

MEGASYS® is a military-friendly employer that values the skills obtained through military teamwork. Veterans from any branch or MOS with hands-on mechanical skill sets are encouraged to apply.