Meeting Support Specialist

About the role

The Meeting Support Specialist plays a crucial role in setting up and maintaining training and conference rooms to meet client specifications. They also assist Floor Hosts with meeting support and provide Audio Visual services as needed.

Responsibilities

• Setting up training and conference rooms to client’s specifications noted in diagrams and special event forms
• Moving airwalls between training rooms to expand or reduce room size as needed
• Taping down wires
• Placing training materials on tables as requested
• Cleanup of leftover materials after meetings are completed
• Verify that room requirements meet client’s expectations (ex. lighting, supplies, audio visual equipment, temperature, etc.)
• Ensure additional equipment is returned to its appropriate storage location and secured when not in use or set up for a meeting
• Maintain good customer relations by keeping abreast of all in-house and area functions to answer questions and concerns with timely and knowledgeable responses, in person, through email, and on telephone
• Monitoring all meeting rooms for participants arriving/leaving with scheduled timing, rooms booked that have no show and the correct number of participants booked
• Continuously perform floor tours and ensure the entire space is in optimal appearance and condition
• Use tools and resources to identify creative solutions and anticipate customer needs
• Capitalize on data and report customer interactions

Requirements

• 2-3 years’ experience working in a service industry such as Hotel and Restaurant, Hospitality and/or Event Planning preferred
• Strong technical skills (Microsoft Office Suite, Google docs, audio/visual equipment)
• Able to stand for extended periods of time
• Works well in a fast-paced environment
• Good listening and professional demeanor
• Must be able to navigate clients of every professional level
• Maintain an elevated level of professional appearance and demeanor

Competencies

• Client first mentality
• Demonstrates accuracy and attention to detail
• Detail oriented with the ability to multitask and work in a fast-paced high energy environment where priorities are constantly changing
• Solid decision-making skills within the scope of the position
• Ability to meet deadlines and work under pressure
• Excellent verbal and written communication skills are necessary
• Actively listen and identify both spoken and unspoken needs
• Ability to use technology
• Prioritizing, flexibility, adaptability

Pay

Compensation range for this role is up to 24.00 USD per hour and may be eligible for an annual bonus. Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) retirement plan
• Paid Time Off (PTO)

Opensity is an Equal Opportunity Employer

We are committed to providing equal employment opportunities to all applicants and employees and do not discriminate on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.