Meeting Support Specialist

About the role

Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best. The Meeting Support Specialist will provide training room and event space setups and will float between floors to assist the Floor Hosts with meeting support and provide Audio Visual services as needed. The scheduled shift for this position is 6:00 a.m. to 3:00 p.m.

Responsibilities

• Set up training and conference rooms to client’s specifications noted in diagrams and special event forms.
• Move airwalls between training rooms to expand or reduce room size as needed.
• Tape down wires.
• Place training materials on tables as requested.
• Clean up leftover materials after meetings are completed.
• Verify that room requirements meet client’s expectations (e.g., lighting, supplies, audio visual equipment, temperature, etc.).
• Ensure additional equipment is returned to its appropriate storage location and secured when not in use or set up for a meeting.
• Maintain good customer relations by keeping abreast of all in-house and area functions to answer questions and concerns with timely and knowledgeable responses, in person, through email, and on telephone.
• Monitor all meeting rooms for participants arriving/leaving with scheduled timing, rooms booked that have no-shows, and the correct number of participants booked.
• Continuously perform floor tours and ensure the entire space is in optimal appearance and condition.
• Use tools and resources to identify creative solutions and anticipate customer needs, in our commitment to maintain a first point of contact resolution.
• Capture data and report customer interactions.

Requirements

• 2-3 years’ experience working in a service industry such as Hotel and Restaurant, Hospitality, and/or Event Planning preferred.
• Must have strong technical skills (Microsoft Office Suite, Google Docs, audio/visual equipment).
• Able to stand for extended periods of time.
• Works well in a fast-paced environment.
• Good listening and professional demeanor.
• Must be able to navigate clients of every professional level.
• Maintain an elevated level of professional appearance and demeanor.

Skills

• Client-first mentality.
• Demonstrates accuracy and attention to detail.
• Detail-oriented with the ability to multitask and work in a fast-paced, high-energy environment where priorities are constantly changing.
• Solid decision-making skills within the scope of the position.
• Ability to meet deadlines and work under pressure.
• Excellent verbal and written communication skills.
• Actively listen and identify both spoken and unspoken needs.
• Ability to use technology.
• Prioritizing, flexibility, adaptability.

Pay

The compensation range for this role is up to $23.13 USD per hour and may be eligible for an annual bonus. Actual compensation within that range will be dependent upon the individual's location, skills, experience, and qualifications.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) retirement plan
• Paid Time Off (PTO)