Meeting and Events Coordinator

About the Company

Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, Highgate provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. The company specializes in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen.

Responsibilities

• Answer telephone and email messages and respond accordingly.
• Open and distribute mail.
• Maintain and stay abreast of the latest computer programs/innovations (as applicable).
• File all pertinent correspondence in a timely manner.
• Type all correspondence pertaining to the department.
• Maintain adequate inventory of office supplies.
• Ensure the smooth operation of the office.
• Type and distribute meeting minutes.
• Maintain trace file as needed.
• Prepare Banquet Event Orders (BEOS) as per client needs (Catering Only).
• Assist with daily operations of the Business Center as needed.
• Assist in copying, faxing, and mailing.
• Greet guests, clients, and employees when necessary.
• Attend meetings and training as required by management.
• Perform other duties as requested by management.

Qualifications

• High School diploma or equivalent required; experience in a hotel or related field preferred.
• At least 3 to 5 years of progressive experience in a hotel or related field preferred.
• College coursework in a related field helpful.
• Computer knowledge and skills required.
• Flexible and long hours sometimes required.
• Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.

Skills

• Maintain a warm and friendly demeanor at all times.
• Effectively communicate both verbally and in writing with all levels of employees and guests in an attentive, friendly, courteous, and service-oriented manner.
• Effectively listen, understand, and clarify concerns raised by employees and guests.
• Multitask and prioritize departmental functions to meet deadlines.
• Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling.
• Maintain high standards of personal appearance and grooming, including wearing the proper uniform and nametag.
• Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
• Maximize efforts toward productivity, identify problem areas, and assist in implementing solutions.
• Effectively handle problems, including anticipating, preventing, identifying, and solving problems as necessary.
• Understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
• Cross-train in other hotel-related areas.
• Maintain confidentiality of information.
• Show initiative, including anticipating guest or operational needs.