In Office Coordinator

About the role

Paces Restoration, an American Restoration Brand with over 25 years of restoration experience, is a 24/7/365 complete restoration company. We pride ourselves on treating our customers with respect and aim to please in all aspects. We are seeking an organized and dependable Coordinator to support plumbing operations, scheduling, and referral coordination along with marketing teams. This role is critical to ensuring smooth job coordination, strong communication with customers and referring partners, and efficient internal processes.

Responsibilities

• Answer inbound calls; make outbound calls to referrals
• Dispatch crews and coordinate job next steps
• Update CRM job notes and create new customer files
• Send electronic documents for signature and appointment reminders
• Monitor job milestones, compliance tasks, and inspections
• Communicate technician updates to plumbers
• Support marketing and sales admin tasks (plumber packs, referral tracking, reviews, orders)

Requirements

• 1-3 years of Customer Service experience (required)
• Sales and/or Marketing experience (a plus, but not required)
• Proficient knowledge of Microsoft Office (Excel, Word, Outlook, Teams)
• Excellent communication, presentation, and follow-up skills
• Strong multi-tasking ability

Benefits

• 401(k)
• Health insurance after 30 days of employment
• Paid time off and paid holidays
• Bonus opportunities available

Schedule

• Full-time, in-office role
• Monday–Friday, 8 AM to 5 PM
• Potential night and weekend administration work with overtime pay