Office Coordinator

About the role

Havertys Furniture is opening a new store in Pittsburgh on October 30, 2026. We’re seeking a passionate Office Coordinator to join our team in early October 2026. As a trusted name in the furniture industry for over 140 years, Havertys offers top-notch quality, value, and customer service. This role is key to delivering an outstanding customer experience in our retail locations.

Responsibilities

• Supervise and perform all functions in the Guest Services Office, ensuring it is sufficiently staffed at all times.
• Communicate and train team members on changes to company policy and procedures for the Guest Services Office.
• Perform regular audits of store operations as outlined in the Quarterly Audit Checklist for one or more locations.
• Process accounts payable functions, including merchandise and expense invoices, RTVs, purchase orders, and special orders.
• Assist with inventory management and ensure daily bank deposits are made.
• Maintain office supplies and office machines.
• Handle customer complaints, initiate and follow up on customer service tickets.
• Create and process employee sales.
• Manage HR and payroll duties, including:
  • Maintaining personnel information and processing I-9 verifications.
  • Conducting new employee orientations.
  • Processing bi-weekly, semi-monthly, and sales payroll.
  • Reviewing payroll verification reports with the Market Manager.
  • Answering questions regarding employee benefits and pay.
  • Maintaining and approving time records for hourly team members.
  • Assisting with performance reviews and discipline for all team members.
  • Communicating information from the Home Office regarding payroll, benefits, and company policies.
  • Ensuring HR posters, OSHA logs, and HAZCOM book are current and accounted for.
• Perform all duties defined for the Office Supervisor and Office Assistant roles.

Requirements

• High school diploma or GED; or one to three years of related experience and/or training; or equivalent combination of education and experience.
• One year of experience in an office environment preferred.
• One year of experience in a customer service role.
• Proficiency in Microsoft Word, Excel, and O365 preferred.
• Strong math skills.
• Excellent communication and customer service skills.
• Ability to multi-task and work independently while using discretion.
• Highly organized with the ability to follow oral and written instructions.