Office Coordinator

Job ID: R38661 • Office Coordinator • United States

Pay

$22–25/hour

Benefits

• 15 days of paid time off
• Competitive medical, dental, and vision plan options
• Health Savings Account with employer match option
• Paid Parental Leave
• 401(k) with an employer match up to 4%
• Supplemental health plans through Unum
• Employer-paid basic life insurance
• Employee-paid short-term disability option
• Employer-paid long-term disability
• Mental health support through Employee Assistance Program
• 7 paid holidays annually

Responsibilities

• Support and assist the branch in meeting goals, requests, and requirements of the division and home office
• Maintain policy and procedures manual regarding branch audit requirements
• Coordinate audit procedures for the branch
• Process manual municipal and commercial bills
• Enter new residential accounts and work orders into ERP system
• Handle customer questions in person and via telephone
• Process credits and sales adjustments up to the established limit
• Pick up and sort incoming mail
• Prepare all month-end reports (landfill accrual, commodity, etc.) and ensure reports are completed accurately and timely
• Ensure affirmative action logs are accurate and complete and sent to Human Resources quarterly
• Order and maintain inventory relating to safety and office supplies through ERP system
• Assist in training new staff on branch procedures, customer service, computer systems, etc.
• Enter changes to customer accounts or concerns into Tower
• Assist Collections Department as needed
• Oversee proper application of established employee regulations and policies within the office and safeguard confidential information
• Ensure accuracy of all billing, including roll-off work orders, and process manual billing accounts into the system
• For areas with landfill responsibilities: weigh in and outs, scale testing, verification of hauling accuracy, and other duties as required
• Ensure the reception area is neat and orderly
• Assist shop with administrative duties as needed
• Back up on incoming calls and direct messages to appropriate personnel
• Address customer concerns and resolve problems as they arise
• Maintain a positive attitude and promote the corporate image through good customer service, cooperation, clear phone manners, and attention to detail
• Conform with all applicable federal, state/provincial, and local laws, regulations, ordinances, and company policies
• Perform other duties and responsibilities as required or requested by management

Requirements

• Associate’s Degree or equivalent from a two-year college or technical school
• Two to four years of related experience and/or training
• Equivalent combination of education and experience
• Proficient in Microsoft Word, Excel, and Microsoft Office
• Experience with AS400 and Tower preferred
• Excellent interpersonal skills

Physical & Mental Demands

• Visual requirements: close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus
• Ability to regularly lift/move up to 10 pounds and occasionally lift/move up to 20 pounds

Working Conditions

Work in an indoor office environment 95% of the time. Noise level is usually moderate.