MedSpa Coordinator

About the role

Dahlia's Wellness Center & Medspa is seeking a friendly, organized, and professional Patient/Client Coordinator to join our growing team.

We are looking for someone who is:

• Warm, professional, and personable
• Comfortable building relationships with clients
• Confident speaking on the phone and following up with leads
• Organized, proactive, and detail-oriented
• Coachable and eager to learn
• Passionate about wellness, beauty, skincare, and client care
• Comfortable discussing services, promotions, and treatment options with clients

Responsibilities

• Client Communication
• Answer phones, texts, emails, and online inquiries
• Schedule and confirm appointments
• Follow up with prospective and existing clients
• Assist with client retention and rebooking
• Front Desk Operations
• Check clients in and out
• Manage intake forms and client records
• Support daily office operations
• Maintain a clean, organized, and welcoming reception area
• Sales & Client Experience
• Educate clients on services, packages, and promotions
• Aid in package and product sales
• Request reviews and testimonials
• Create a positive, luxury client experience

Qualifications

• Excellent communication and customer service skills
• Organized, reliable, and detail-oriented
• Comfortable using phones, social media, texting, and scheduling software
• Sales experience preferred
• Bilingual (English/Spanish) preferred
• Medspa, spa, medical office, salon, or hospitality experience preferred

Benefits

• Employee discounts on products and services
• Complimentary treatment each quarter (facial, laser session, etc.)
• Commission opportunities on sales
• Growth opportunities within the company
• Supportive and positive team environment

Pay

Salary based on experience

Flexible work from home options available.

Schedule

Tuesdays-Saturdays | Passaic, NJ