MedSpa Clinic Manager

About the role

Serenity Aesthetics & Wellness is a leading Medical Spa in San Francisco known for its commitment to delivering exceptional care and service. The Clinic Manager position is based in the San Francisco location and will play a crucial role in overseeing the day-to-day operations and enhancing client care.

Responsibilities

• Foster a positive and supportive team culture emphasizing collaboration, professionalism, and client-focused care.
• Manage the administrative and clinical staff schedule to ensure sufficient coverage and efficient operations.
• Address staff performance concerns and implement performance improvement plans when necessary.
• Implement necessary policies and procedures to maintain compliance with applicable laws and regulations.
• Partner with the Director of Operations to oversee the clinic's budget, monitor expenses and revenue, and ensure financial stability and growth.
• Manage inventory, including ordering critical medical products and general supplies to maintain sufficient stock levels.
• Help oversee the maintenance and repair of clinic equipment to ensure all medical devices are in proper working condition.
• Collaborate with the Director of Operations and marketing support team on marketing and advertising campaigns to ensure effective use of various channels.
• Identify areas for process improvement and develop strategies to address these areas.

Requirements

• Ability to lead and motivate a large team (15+).
• Strong customer service orientation.
• Excellent written and verbal communication skills.
• Outstanding organizational and time management skills.
• Strong knowledge of aesthetic services and offerings.
• Proficient in Microsoft Office Suite or similar software.

Education and Experience

• Experience in managing a healthcare facility or similar business with more than ten employees.
• Experience in client-facing roles with a strong focus on delivering outstanding customer service.

Additional Information

• Competitive compensation including salary and bonus potential.
• Discounts to products and services offered in the clinic.

Physical Requirements

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.