Medication Adherence Liaison | Specialty Pharmacy

At Singing River Health System, caring isn’t just part of the job — it’s in our DNA. Whether we’re saving lives, supporting behind the scenes, or showing up for our community, we bring the energy, heart, and hustle every single day. With pride, passion, and commitment, we will improve health and save lives in our community every day.

About the role

The Medication Adherence Liaison, under the supervision of a licensed pharmacist, ensures patients receive the correct medication and packages and labels prescriptions. This role complies with the standards, ethics, laws, and regulations governing the practice of pharmacy, including the MS Board of Pharmacy and all accrediting organizations as applicable. Critical to this position is establishing strong and credible relationships with patients, clinicians, and pharmacy staff.

Applicants should be results-oriented with a positive outlook and a clear focus on high patient quality and service. A natural forward-planner who critically assesses their own performance, mature, well-presented, professional, and comfortable in dealing with others both in-person and on the phone. Must be reliable, tolerant, and determined; an empathic communicator able to see things from the other person's point of view. Most importantly, the person must be able to work as a member of a close-knit team.

Schedule

Monday - Thursday (8:00 AM - 4:30 PM) and Friday (8:00 AM - 3:00 PM)

Location

Singing River Pascagoula Hospital

Responsibilities

• Ensure patients receive the correct medication and packages and labels prescriptions.
• Comply with the standards, ethics, laws, and regulations governing the practice of pharmacy.
• Establish strong and credible relationships with patients, clinicians, and pharmacy staff.
• Perform duties in a results-oriented manner with a focus on high patient quality and service.

Requirements

• High school graduate or equivalent required.
• Graduate of a pharmacy technician training program preferred.
• Must be a registered Pharmacy Technician by the Mississippi State Board of Pharmacy.
• Certification as a Pharmacy Technician by the Pharmacy Technician Certification Board (PTCB) or the National Healthcare Association (NHA) preferred; certification must be maintained as specified or required by the examining authority.
• 3-5 years’ experience as a Pharmacy Technician; 5-8 years preferred.

Skills

• Superior customer service skills and professional etiquette.
• Proficient knowledge and ability to use a computer, keyboard, and other office technology (telephone, fax, etc.).
• Intermediate knowledge of MS Outlook and Word.
• Understanding of basic pharmaceutical and medical technology.
• Knowledge of sterile procedures and techniques.
• Knowledge of medical abbreviations, medication strengths, IV solutions, generic and brand name medications, and basic pharmacy operations.
• Strong written and verbal communication skills.
• Ability to work under pressure, meet deadlines, and multi-task in complex situations.
• Attention to detail and keen mental faculties for assessment and decision making.

Physical Demands

• Stands, turns, bends, stoops, lifts, climbs, and uses many physical motions in performing day-to-day activities.
• Must be able to stand for extended periods and do a great deal of walking without experiencing undue fatigue.
• Work involves perceiving sounds at normal speaking levels, with or without correction.
• Must demonstrate the ability to communicate, speak, and enunciate to express/exchange ideas and detailed information in person and on the telephone.
• Requires a minimum standard of visual acuity, with or without correction, to shift gaze from a computer monitor to forms at close vision.
• Must be able to work flexible hours.

Mental Demands

• Must demonstrate keen mental faculties, assessment, and decision-making abilities.
• Must possess emotional stability conducive to dealing with high stress levels.
• Must work with the realization that errors may have serious consequences for patient care.