Specialty Pharmacy Liaison

Key Responsibilities

• Engage directly with patients to coordinate pharmacy services through the health system's specialty and retail pharmacy.
• Act as a bridge between patients, providers, and the pharmacy, focusing on improving prescription capture, providing follow-up counseling, and ensuring smooth communication.
• Process prior authorizations, assist with financial aid, update clinical data, and support administrative tasks.
• Collaborate closely with the CPS Patient Care Services team and work under the direct supervision of a pharmacist.
• Initiate and lead ongoing work in clinics, ensuring that the patient/CPS engagement is appropriate and consistent with their preferences.
• Ensure every patient who can benefit from specialty pharmacy services is identified and met in clinic upon arrival.
• Explain the benefits of our specialty pharmacy, without impeding patient choice of pharmacy, and achieve patient participation.
• Successfully enroll patients into the program.
• Perform all benefits investigation, prior authorization, and financial assistance work needed to ensure patients have access to the medication they need.
• Oversee services provided to enrolled patients - ensuring that everything from order entry to final verification is completed quickly, accurately, and in accordance with patients' needs.
• Provide direct support to enrolled patients to ensure they are supported throughout their therapy regimen and achieve their intended outcome.
• Conduct outbound phone calls for patient support, adherence checks, and refill reminders.
• Accept inbound calls from patients, as needed, and share in on-call coverage to ensure 24/7 patient support.
• Appropriately triage any clinical questions to an appropriate clinician (pharmacist, nurse, or provider).

Qualifications

• High school diploma or equivalent.
• Active Illinois Pharmacy Technician license in good standing.
• PTCB certification or ability to acquire within 24 months of hire.
• College degree preferred.
• Experience in a health system specialty pharmacy as an in-clinic liaison.
• Experience working with various disease states.

Pay & Benefits

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer a comprehensive benefits package, incentive and recognition programs, equity stock purchase, and 401k contribution (all benefits are subject to eligibility requirements).

The hourly pay for this role will range from $17.74 to $31.63 per hour based on full-time employment.

We comply with all minimum wage laws as applicable.

Candidates are required to pass a drug test before beginning employment.