Specialty Pharmacy Liaison

About the role

This is an onsite position located at our Health Center partner site in Ohio. You will play an important role at AndHealth.

Responsibilities

• Accurately process prescriptions within the pharmacy operating system, ensuring data accuracy and supporting daily inventory activities like ordering and storing pharmaceuticals.
• Complete comprehensive benefits verification and help enroll patients in copay cards, patient assistance programs, or other secondary coverage to eliminate cost barriers.
• Collaborate closely with providers to address formulary restrictions and complete prior authorizations or appeals to ensure specialty medication access.
• Consistently communicate with patients to reassess medication utilization, identify potential side effects, and schedule upcoming fills or deliveries.
• Accurately document all patient interactions within the specialty pharmacy software and route any clinical needs directly to a pharmacist or licensed clinician.
• Manage patient medical referrals for specialty care, and support patients by guiding them through onsite digital health questionnaires and the AndHealth mobile app.
• Generate adherence reports, strictly follow HIPAA guidelines during all customer interactions, and provide flexible on-site or remote operational support as business needs evolve.
• Maintain flexibility to provide on-site support or cross-site remote assistance, ensuring operational continuity as business needs evolve.

Requirements

• High School Diploma required.
• Bachelor’s degree is preferred.
• Basic Life Support (BLS) obtained or willing to obtain.
• Nationally certified - PTCB or ExCPT required or obtained within 6 months of hire.
• Must be willing to obtain and maintain licenses or certifications in multiple states.
• 3+ years of pharmacy experience is preferred.
• Bilingual; English and Spanish preferred.
• Excellent written and oral communication skills.
• Strong attention to detail and ability to handle multiple things simultaneously.
• Comfortable with technology and the ability to adapt to new systems.
• Must be organized and able to work independently.
• Must have reliable transportation.

Qualifications

• Tuberculosis (TB) Screening: Documentation of a negative screening conducted within the last 12 months.
• Hepatitis B: Proof of a completed vaccine series or a positive blood titer result from within the last 12 months.
• Measles, Mumps, & Rubella (MMR): Proof of a completed vaccine series or positive blood titers from within the last 12 months.
• Varicella (Chickenpox): Proof of vaccination, documented medical history of the disease, or positive blood titers from within the last 12 months.
• Tdap (Tetanus, Diphtheria, Pertussis): Documentation of a booster administered within the last 10 years.
• Influenza: Proof of vaccination for the current flu season.
• Covid-19: Documentation of primary vaccine series and any boosters administered.

Benefits

• Medical
• Dental
• Vision Insurance
• 401k match
• Paid time off
• Short- and Long-Term Disability
• 401k match
• and more.

Pay

Details TBD.

Schedule

Details TBD.