Specialty Pharmacy Liaison

About the role

Are you kind, collaborative, and driven to make a difference in patients’ lives? You’re in the right place. At Shields Health Solutions, we’re redefining specialty pharmacy care—and we’re growing fast. We’re looking for passionate, intellectually curious Pharmacy Technicians / Patient Liaisons who thrive in a team-oriented, patient-first environment. Join a diverse, inclusive workplace where your ideas are valued, collaboration is encouraged, and meaningful patient impact happens every day.

As a Specialty Pharmacy Liaison, you will serve as the primary point of contact for patients, guiding them through their therapy journey and ensuring a seamless pharmacy experience.

Responsibilities

• Deliver high-touch patient support, managing each patient’s journey from onboarding through refills
• Coordinate timely medication delivery and manage refill schedules
• Proactively address insurance, prior authorization, and copay challenges
• Monitor and promote medication adherence
• Collaborate closely with clinical pharmacists, providers, and clinic staff to resolve issues quickly
• Act as a trusted resource and advocate for patients navigating complex therapies

Qualifications

Required:

• Active Pharmacy Technician registration in the State of employment
• 2–5 years of Pharmacy Technician experience
• High School Diploma or GED

Preferred:

• CPhT certification (highly valued)
• 5–8 years of pharmacy technician experience

Skills

• Strong interpersonal and communication skills
• Ability to work independently and exercise sound judgment
• Excellent organizational and administrative capabilities
• Proficiency in Microsoft Office (Excel, Word) and ability to quickly learn new systems
• Detail-oriented with the ability to analyze and extract key information efficiently
• Solid computer skills, including proficiency in Microsoft Office tools (Outlook, Teams, Word, Excel, and PowerPoint) for communication, documentation, and data management, as well as navigating the internet and web-based platforms
• Data entry and computer skills will be evaluated through an assessment as part of the pre‑employment process

Benefits

• 4 weeks PTO + 10 paid holidays
• 401(k) with company match
• Health, Dental and Vision Insurance effective on the first day of employment
• Paid Training
• Career growth in a rapidly expanding healthcare organization

Pay

An employee in this position can expect a salary rate between $50,000 and $65,000 plus bonus pursuant to the terms of any bonus plan if applicable. The actual salary will depend on experience, seniority, geographic location, and other factors permitted by law.

Schedule

Monday–Friday schedule (no weekends)