Specialty Pharmacy Liaison
About the role
CPS Solutions, LLC, part of the Optum family of businesses, is seeking a Specialty Pharmacy Liaison at Munson Foster Family Community Health Center in Traverse City, Michigan. This role focuses on building meaningful relationships with patients, enhancing their health outcomes, and acting as a bridge between patients, providers, and the pharmacy.
Responsibilities
- Serve as the primary point of contact between providers, specialty pharmacies, and patients to facilitate timely therapy initiation
- Coordinate prescription intake and referrals, ensuring accurate transmission of orders and required documentation
- Support prior authorizations and benefits investigations, collaborating with payers, pharmacies, and provider offices
- Educate patients on the specialty pharmacy process, including next steps, timelines, and access expectations
- Track prescription status and therapy progress, proactively resolving access, financial, or logistical barriers
- Collaborate with clinical and care teams to support adherence, continuity of care, and patient outcomes
- Ensure compliance with program, regulatory, and organizational requirements, including documentation and reporting standards
Requirements
- High school diploma or equivalent (College degree preferred)
- Active Michigan state Pharmacy Technician license in good standing
- Recent work experience as a Pharmacy Technician, ideally in specialty or outpatient settings
- Experience supporting clinical pharmacy programs and performing administrative tasks such as prior authorizations and data entry
- Solid knowledge of medication regimens, age-specific dosing, and managed care practices
- Proficient in pharmacy systems, care management platforms, and Microsoft Office (Outlook, Word, Excel)
- Proven excellent communication and customer service skills; comfortable interacting professionally with patients and providers via phone, in person, or telehealth
Qualifications
- High school diploma or equivalent (College degree preferred)
- Active Michigan state Pharmacy Technician license in good standing
- Recent work experience as a Pharmacy Technician, ideally in specialty or outpatient settings
- Experience supporting clinical pharmacy programs and performing administrative tasks such as prior authorizations and data entry
- Solid knowledge of medication regimens, age-specific dosing, and managed care practices
- Proficient in pharmacy systems, care management platforms, and Microsoft Office (Outlook, Word, Excel)
- Proven excellent communication and customer service skills; comfortable interacting professionally with patients and providers via phone, in person, or telehealth
Skills
- Excellent communication and customer service skills
- Ability to work independently and as part of a team
- Strong organizational and time management skills
- Knowledge of managed care practices and medication regimens
- Proficiency in pharmacy systems and care management platforms
Benefits
- A comprehensive benefits package
- Incentive and recognition programs
- Equity stock purchase
- 401k contribution
Pay
The hourly pay for this role will range from $18 to $32 per hour based on full-time employment. We comply with all minimum wage laws as applicable.
Schedule
This position is scheduled to work at least 40 hours per week, Monday through Friday with some on call. There are no nights, weekends or holidays.
About the Facility
Cadillac Hospital has received a 5-star CMS rating for overall hospital quality, one of just 10 hospitals in Michigan to receive this top rating based on quality measures. The Foster Family Community Health Center, formerly called the Munson Community Health Center, is the front door to services provided at Munson Medical Center and elsewhere in the Munson Healthcare system.
Pay and Benefits
The pay for this role is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements).