Specialty Pharmacy Liaison

About the role

Service Provider will provide dedicated full-time equivalent Specialty Pharmacy Liaison(s) (SPL) to serve as the primary resource managing the coordination of specialty pharmacies within HUB operations.

Responsibilities

• Conduct teleconferences with each SP
• Provide ongoing communication with the SPP as needed to manage each patient case
• Identify complex cases and triage them appropriately to the next level for support
• Review the exceptions and restatement of SPP records
• Provide support for the questions related to the sales portal
• Serve as a point of escalation concerning prior authorization denials and/or appeals
• Aid as needed with the SPP scorecard
• Coordinate a delivery date for product, pump and supplies from the appropriate SPP to coincide with the patient's first day of titration or based on HCP/patient need
• If the SP is unresponsive or refuses, UBC will immediately notify the client
• Obtain information for follow up on behalf of the SPP

Requirements

• Associate or Bachelor’s Degree and 2-4 years of experience or 6-8 years relevant working experience
• 2 years experience in a customer service setting, preferably in a call center environment
• Previous experience in the PBM and/or healthcare industry preferred
• Proficient in Microsoft Office applications, specifically Excel

Qualifications

• Ability to handle a fast-paced environment

Skills

• Knowledge of specialty pharmacy processes, dispensing patterns and reimbursement issues

Benefits

At UBC, employee growth and well-being are always at the forefront. We offer an extensive range of benefits to ensure that you have everything you need to thrive personally and professionally.

• 401K with company match*
• Tuition reimbursement
• Discretionary PTO (Paid Time Off)
• Paid Holidays
• Employee assistance programs
• Medical, Dental, and vision coverage
• HSA/FSA
• Telemedicine (Virtual doctor appointments)
• Wellness program
• Adoption assistance
• Short-term disability
• Long term disability
• Life insurance
• Discount programs

Pay

Compensation is commensurate with experience.

Schedule

The schedule is flexible and can vary based on project needs.

Company Culture

UBC fosters a culture built on our Core Values being Collaborative, Conscientious, Curious, Consultative, and Compassionate. We believe in an inclusive workplace that fosters creativity.