Medication Access Specialist

Description

You must reside in Colorado for this fully remote position.

Location

UCHealth UCHlth Admin 2450 Peoria, US:CO:Aurora

Department

Patient Line Refill Center

Work Schedule

Full Time, 80.00 hours per pay period (2 weeks)

Shift

Days

Pay

$23.49 - $30.53 / hour

Summary

This position is within the Patient Line Refill Center (PLRC) and is non-patient facing. The team is responsible for following a standardized protocol approved by the UCHealth P&T Committee to ensure appropriate monitoring and authorization of medications for UCHealth primary care and specialty clinics. The PLRC team includes Pharmacy Technicians, Medication Access Specialists (MAS), Clinical Nurses, and Clinical Pharmacists. They process over 88,000 refill requests per month on behalf of UCHealth providers. PLRC team members establish collaborative working relationships with clinic staff, providers, and patients across the UCHealth system to authorize, troubleshoot, and resolve prescription refill issues. Additional duties may include, but are not limited to, contacting patients and pharmacies for clarification of refill requests, transcribing details from faxes and phone messages into the electronic medical record and advocating for utilization of UCHealth pharmacies.

Responsibilities

• Authorize and/or prepare medication refill requests in Epic according to the UCHealth Refill Protocol.
• Accurately document pertinent patient information related to medication, labs, and office visits in the chart.
• Accurately determine which medication authorizations can be completed by MAS, clinical staff, and those that need to be deferred to the clinic/provider for review.
• Identify and prioritize urgent refill requests and take the necessary steps to complete those requests in an accurate and efficient manner.
• Stay current with and appropriately utilize PLRC resources.
• Communicate with providers, clinic staff, patients, and PLRC team members in a clear and professional manner in person, over the phone, and in writing.
• Serve as a resource for pharmacy technicians on the team.

Requirements

• Certified Pharmacy Technician
• Pharmacy Technician Provisional-State
• Pharmacy Technician-State
• Pharmacy Intern
• High School diploma or GED

Preferred

• 2 years of Pharmacy Technician experience or 1 year of experience performing prior authorizations or refill renewals.

Benefits

• Recognition Performance bonus: UCHealth offers a 3-Year Incentive Bonus to recognize employee contributions to our success in quality, patient experience, organizational growth, financial goals and tenure. The bonus accumulates annually each October and is paid out in October during the third year of employment.
• Performance-based pay increase: The Annual Merit Pay Increase recognizes work performance that meets or consistently exceeds performance standards documented through UCHealth's established evaluation process and accounts for increased experience, skills and cost of living.
• Market reviews: All UCHealth positions are reviewed annually to ensure UCHealth base pay aligns with market standards. Base pay rates are adjusted as needed to stay market competitive.
• Health and well-being: Medical, dental and vision coverage. Access to 24/7 mental health and well-being support for employees and dependents. Discounted gym memberships and fitness resources. Free Care.com membership. Voluntary benefits such as accident insurance, critical illness insurance, group legal plan, identity theft protection, pet insurance, auto and home insurance, and employee discount programs. Time away from work: Paid time off (PTO), paid family and medical leave (inclusive of Colorado FAMLI), leaves of absence. Employer-provided basic life and accidental death and dismemberment coverage with buy-up coverage options. Employer-provided short-term disability and long-term disability with a buy-up coverage option.
• Retail and savings: 403(b) plan with employer matching contribution. Additional 457(b) plan may be available. Flexible spending accounts for health care and dependent day care; health savings account available when enrolled in high-deductible (HD) medical plan.
• Education and career growth: Access to academic degrees and certificate programs to promote professional and personal growth. Up to 100% of tuition, books and fees paid for by UCHealth for specific educational degrees. Other programs may qualify for up to $10,000/year pre-paid by UCHealth or up to $5,250/year in the form of tuition reimbursement. Access to LinkedIn Learning, which offers thousands of virtual courses and seminars, and internal professional development opportunities. Employees have access to free assistance navigating the Public Service Loan Forgiveness program and submitting their federal student loans for forgiveness. Eligibility for some programs is based on an employee's scheduled work hours.