Patient Service Specialist

About the role

Greet and register patients and provide information about what to expect during their visit and information about their next appointment as they check out. Schedule patient appointments in person and via phone. Regular communication with parties such as attorney offices, insurance companies and translation companies, market operational leaders and business development team. Collect co-pays from patients, manage payer approvals and conduct insurance authorizations and verifications.

Responsibilities

• Greet and register patients and provide information about what to expect during their visit and information about their next appointment as they check out.
• Schedule patient appointments in person and via phone.
• Regular communication with parties such as attorney offices, insurance companies and translation companies, market operational leaders and business development team.
• Capture co-pays from patients, manage payer approvals and conduct insurance authorizations and verifications.

Qualifications

• High School Diploma or GED required.
• One year of medical office experience preferred.
• One year of front desk experience preferred.
• Bilingual (English/Spanish Speaking) preferred.
• Insurance verification experience preferred.

Physical Requirements

• Ability to walk, stand, bend, and reach consistently throughout a work day/shift.
• Appropriate manual dexterity to enable typing (including 10-key) throughout a work day/shift.
• Ability to lift up to 25lbs, safely, from ground to waist using proper body mechanics.
• Ability to carry office supplies up to 10lbs.
• Visual acuity (near and distant) sufficient to maintain accurate records, recognize people and understand written direction.
• Ability to speak and hear sufficiently to understand and give directions.

Benefits

Start Strong: Our mentorship and orientation programs ensure a successful transition
Recharge & Refresh: Generous PTO to maintain a healthy work-life balance
Your Health Matters: Comprehensive medical/RX, health, vision, and dental plan offerings
Invest in Your Future: Company-matching 401(k) retirement plans as well as life and disability protection