Medicare Supplement Underwriter & Applicant Interviewer
About the role
In this role, you’ll be on the front lines of the underwriting process, conducting applicant interviews and ensuring accurate, thorough information is gathered to support sound underwriting decisions. Your work directly impacts the experience of Medicare Supplement applicants nationwide. You’ll thrive if you enjoy meaningful conversations, critical thinking, and working in a fast-paced environment where attention to detail truly matters. If you have knowledge of pharmaceuticals or medical terminology, this may be the ideal position for you!
What You’ll Do
- Carry out inbound and outbound phone interviews with Medicare Supplement applicants
- Verify application information with accuracy and professionalism
- Follow structured scripts and use supplemental medical questionnaires when needed
- Listen carefully and probe thoughtfully to gather complete, accurate details
- Identify and request outstanding underwriting requirements
- Enter interview details and documentation into the administrative system
- Evaluate applicants against underwriting guidelines established by carrier clients
- Collaborate with team members to ensure timely and accurate application processing
What You Bring
- A high school diploma/GED with 1+ year of experience in medical insurance, pharmacy, clinical coding, or customer service
- Medical insurance or pharmacy experience preferred; prescription drug knowledge required
- Excellent verbal/written communication and strong phone handling skills
- A detail-oriented problem solver with sound judgment, confidentiality, and ethical standards
- Highly organized with the ability to multitask and manage time in a fast-paced environment
- Proficient in Microsoft Office and general computer skills
- Self-motivated, team-oriented, and able to adapt to changing needs
- Flexible to work assigned schedules, rotating coverage, and overtime as needed
- May have an agent license but no active appointments
What We Offer
- Medical, Dental, and Vision Insurance
- 401(k) with company support
- Paid Holidays + Generous PTO
- Community Service PTO
- FSA / HSA options
- Life Insurance
- Short- and Long-Term Disability
Why You’ll Love It Here
You won’t just process applications, you’ll play a key role in helping people access important insurance coverage, all while building a career within a growing, supportive organization.
About Integrity
Integrity is one of the nation’s leading independent distributors of life, health and wealth insurance products. With a strong insurtech focus, we embrace a broad and innovative approach to serving agents and clients alike. Integrity is driven by a singular purpose: to help people protect their life, health and wealth so they can prepare for the good days ahead. Integrity offers you the opportunity to start a career in a family-like environment that is rewarding and cutting edge. Why? Because we put our people first!
Why You’ll Love It Here
At Integrity, you can start a new career path at company you’ll love, and we’ll love you back. We’re proud of the work we do and the culture we’ve built, where we celebrate your hard work and support you daily. Joining us means being part of a hyper-growth company with tons of professional opportunities for you to accelerate your career.
Equal Opportunity Employer
Integrity, LLC is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, disability, veteran status, or any other characteristic protected by federal, state, or local law.