Medicare Sales Agent - Remote in ME, VT, & NH,

About the role

UHC is seeking dedicated sales professionals to be part of our team! The role involves answering incoming phone calls from prospective members, identifying their needs, and converting them into qualified leads and sales. You will also follow up with members, assist in completing enrollment applications, and navigate multiple computer systems to document member information.

Responsibilities

• Answer incoming phone calls from prospective members, identify the type of assistance and information the customer needs with the goal of converting caller to a qualified lead and sale
• Follow up with members on questions or to review current or new products and services
• Navigate multiple computer systems to document member information while maintaining active listening and engagement with members
• Demonstrate knowledge of the product portfolio by addressing needs of members, explaining the differences between products, and assisting selection of products to best meet their needs
• Absorb and apply the knowledge gained from UHC Portfolio Agent New Hire training classes
• Meet the goals established for the position in the areas of performance, attendance, and consumer experience
• Meet and maintain requirements for agent licensure, appointments, and annual product certification

Requirements

• High School Diploma/GED OR 4+ years of customer service/sales experience
• Current and active Health Insurance license in state of residence
• 1+ years of recent sales experience utilizing a health insurance license, or a Bachelor's degree
• Ability to work regularly scheduled shifts, including the training period, with the flexibility to adjust daily schedule and work overtime and/or weekends as needed
• Current residence in one of the following states: Vermont, New Hampshire, Maine

Qualifications

• Familiarity with computer and Windows PC applications, which includes the ability to learn new and complex computer system applications
• Flexibility to customize approach to meet all types of caller communication styles and personalities

Skills

• Excellent communication skills
• Knowledge of health insurance products and services
• Ability to work independently and as part of a team

Benefits

• As a licensed agent, your total compensation is determined by your ability to sell and deliver a great customer experience
• Compensation = Base pay + monthly sales incentive
• Average annual earnings $50K - $65K through a combination of base plus sales commissions
• Top performers can earn $80K (+)
• 15 days accrued Paid Time Off during first year of employment plus 8 Paid Holidays
• Sign-on Bonus up to $3,000 for licensed external/internal applicants
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

Pay and Schedule

• Hourly pay for this role will range from $16.00 to $24.00 per hour based on full-time employment
• This role is also eligible to receive bonuses based on sales performance
• No minimum wage laws apply