Medicare Sales Agent - Remote in NC, SC, GA, WV, IN, & MI,

About the role

We are growing our team remotely and have multiple Medicare Sales Agent openings available now. In this inbound call role, you will receive a competitive base salary, and bonuses based on your sales performance. You will consult customers on their insurance needs and match the correct coverages, products, and benefits. During training, all new hires will be required to successfully complete the UHC Portfolio Agent New Hire training classes and demonstrate proficiency of the material.

Work location & schedule

• Remote availability: North Carolina, South Carolina, Georgia, West Virginia, Indiana, or Michigan
• Operating hours: Monday–Friday 7:00AM–7:00PM CST; shift provided during training with rotational weekend work
• Full-time position with flexibility desired based on seasonality
• Training: Onsite training program in a standard day shift for 6–10 weeks

Primary responsibilities

• Answer incoming phone calls from prospective members, identify the type of assistance and information the customer needs with the goal of converting caller to a qualified lead and sale
• Follow up with members on questions or to review current or new products and services
• Navigate multiple computer systems to document member information while maintaining active listening and engagement with members
• Demonstrate knowledge of the product portfolio by addressing needs of members, explaining the differences between products, and assisting selection of products to best meet their needs
• Assist in completing the enrollment application over the phone, staying consistent with product requirements and enrollment guidelines
• Meet the goals established for the position in the areas of performance, attendance, and consumer experience
• Meet and maintain requirements for agent licensure, appointments, and annual product certification

Compensation

• Up to $3,000 sign-on bonus for licensed external and internal applicants
• Compensation = base pay + monthly sales incentive
• Average annual earnings $50K–$65K through a combination of base plus sales commissions; top performers can earn $80K(+)
• Hourly pay range: $16.00–$24.00 per hour based on full-time employment

Benefits

• 15 days accrued Paid Time Off during first year of employment plus 8 paid holidays
• Medical plan options along with participation in a Health Spending Account or a Health Savings Account
• Dental, Vision, Life & AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
• Fun and competitive work environment focused both on teamwork and individual success

Required qualifications

• High School Diploma/GED OR 4+ years of customer service/sales experience
• Current and active Health Insurance license in state of residence
• 1+ years of recent sales experience utilizing a health insurance license, or a bachelor's degree
• Ability to work regularly scheduled shifts, including the training period, with the flexibility to adjust daily schedule and work overtime and/or weekends as needed
• Current residence in one of the following states: North Carolina, South Carolina, Georgia, West Virginia, Indiana, or Michigan

Preferred qualifications

• Familiarity with computer and Windows PC applications, which includes the ability to learn new and complex computer system applications
• Flexibility to customize approach to meet all types of caller communication styles and personalities