Medicare Sales Agent - Hybrid in Dublin, OH,

At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable.

About the role

We are growing our team in Dublin, OH and have multiple Medicare Sales Agent openings available now. In this inbound call role, you will consult customers on their insurance needs and match the correct coverages, products, and benefits. Our training classes prepare you for the role and include paid support to obtain the required state insurance licenses—no license is required prior to starting.

During training, all new hires must successfully complete the UHC Portfolio Agent New Hire training classes and demonstrate proficiency of the material. This position follows a hybrid schedule with two in-office days per week.

Responsibilities

• Answer incoming phone calls from prospective members, identify the type of assistance and information the customer needs with the goal of converting caller to a qualified lead and sale
• Follow up with members on questions or to review current or new products and services
• Navigate multiple computer systems to document member information while maintaining active listening and engagement with members
• Demonstrate knowledge of the product portfolio by addressing needs of members, explaining the differences between products, and assisting selection of products to best meet their needs
• Assist in completion of the enrollment application over the phone, staying consistent with product requirements and enrollment guidelines
• Meet the goals established for the position in the areas of performance, attendance, and consumer experience
• Meet and maintain requirements for agent licensure, appointments, and annual product certification

Schedule

• Full-time position with operating hours: Monday - Friday 7:00AM - 9:30PM local time; your shift will be provided during training with rotational weekend work
• Hybrid schedule: two in-office days per week after successful completion of training and on-the-job nesting period, with the opportunity to work from home up to 3 business days per week
• Onsite training program in Dublin, OH for 6 - 10 weeks on a standard day shift

Qualifications

• High School Diploma/GED OR 4+ years of customer service/sales experience
• Within 30 days, must obtain all appropriate state insurance licenses (may be completed during training)
• Ability to work regularly scheduled shifts, including the training period, with flexibility to adjust daily schedule and work overtime and/or weekends as needed
• Must live within commutable distance to our 5900 Parkwood Place, Dublin, OH office

Preferred Qualifications

• Previous sales experience
• Familiarity with computer and Windows PC applications, including the ability to learn new and complex computer system applications
• Flexibility to customize approach to meet all types of caller communication styles and personalities

Pay

• Competitive base salary plus monthly sales incentives
• Average annual earnings: $50K - $65K through a combination of base pay and sales commissions
• Top performers can earn $80K+
• Hourly pay range: $16.00 to $24.04 per hour based on full-time employment
• Sign-on bonus: up to $2,000 for unlicensed external/internal applicants; up to $3,000 for licensed external/internal applicants

Benefits

• 15 days accrued Paid Time Off during first year of employment plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Savings Account
• Dental, Vision, Life & AD&D Insurance along with Short-term and Long-Term Disability coverage
• 401(k) Savings Plan and Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts and Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)