Medicare Customer Service Rep (2-15 Licensed)
Fuego Leads, LLC · Fort Lauderdale, FL · 1 mo ago
OTHR$20/hrFull-time
We need to output HTML fragment with sections: About the role? Actually we have "About Us" and "The Opportunity" and "What you bring to the table" and "Location & Hours" and "Salary Range: $20/hour" and "Benefits". Also "The Interview Process" and "How We Hire" but those are application instructions / process; we should remove application instructions. The instruction says: remove application instructions. So we should drop Interview Process and How We Hire. Also remove EEO boilerplate etc. Also remove duplicated lines. Keep substantive info.
We need headings: use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). We should map content to appropriate headings.
We have:
- About Us (company description) could be "About the role"? Actually "About Us" is company overview. Could be placed under "About the role"? The instruction says use headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. So we should use those headings only if content exists. We have content for About the role (company overview). We have Responsibilities (the opportunity bullet list). We have Requirements/Qualifications/Skills (what you bring to the table). We have Pay (Salary Range: $20/hour). We have Benefits (list). We have Schedule (Location & Hours includes hours of operation, location, AEP seasonality). Also we have location (Fort Lauderdale). Should we include location under Schedule? Probably yes.
We must not repeat job title as heading. No Job ID.
We must not include placeholder text like "commensurate with experience". Not present.
We must not include application instructions (Interview Process, How We Hire). Remove.
We must not include EEO boilerplate etc. Remove.
We must preserve all substantive info.
Let's extract:
About Us paragraph(s): "Health Insurance Alliance (HIA) is looking for a highly motivated Medicare Customer Service, 2-15 Licensed Representative to join our dynamic team. We are a rapidly growing technology focused Insurance sales company whose employees maintain a competitive nature and a desire to succeed above all. Our philosophy is to provide a quality service to our clients, offering an easy and seamless experience from start to finish. We compassionately strive to take all of our client’s needs into consideration, which helps lead us to having a well-rounded understanding of who they are and what they want, so we can offer them the highest level of quality healthcare products out there. At HIA, we recognize that our most valuable asset is our people. We prioritize creating an inclusive and diverse workforce, where every individual feels valued, respected, and empowered. Our agents are provided with the highest quality self-generated leads in the industry by way of an innovative in-house marketing team with advanced dialing and texting strategies. We know firsthand how much of a difference the quality of leads makes in a sales organization. A great salesperson without quality leads is like a great musician without an instrument to play. That is why we take pride in the quality of our leads. We generate the highest quality contacts by way of our in-house marketing organization. We spend, on average, over $10,000 per week per agent on leads and marketing. We have an intricate lead distribution network and a solid team of Future Agents (Fronters/ Qualifiers) that sift through all of our generated data, producing fresh and warm fronts that are pre-qualified for interest and budget to our sales team all day long. You will not get higher-quality contacts elsewhere, that is guaranteed! Feel like you have what it takes? Great! We look forward to hearing from you and having you be part of the HIA Team."
That's a lot; we keep it.
The Opportunity bullet list: list of duties.
What you bring to the table: list of requirements/skills.
Location & Hours: "This is an In-Office Position (Our HQ is located in Fort Lauderdale, Florida.) Hours of operation: 9:00 AM-6:00 PM EST Monday-Thursday 9:00 AM-4:00 PM EST Friday Annual ENROLLMENT PERIOD - We have extreme seasonality during our AEP. This is the time of year when the entire country is looking for health insurance. It runs from ~OCT 15 - Dec 07 2024. We will be working long hours, are compensated well, and make a lot of sales in the process."
Salary Range: "$20/hour"
Benefits list: "Competitive Compensation + Commission Health, Dental, Vision Insurance after 3 month Probationary Period (Optional) 401 K after 3 month Probationary Period (Optional) PTO during Annual Blackout Periods Annual Company Events Weekly Team Lunches Great Career development opportunities"
We need to format as
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). We should map content to appropriate headings.
We have:
- About Us (company description) could be "About the role"? Actually "About Us" is company overview. Could be placed under "About the role"? The instruction says use headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. So we should use those headings only if content exists. We have content for About the role (company overview). We have Responsibilities (the opportunity bullet list). We have Requirements/Qualifications/Skills (what you bring to the table). We have Pay (Salary Range: $20/hour). We have Benefits (list). We have Schedule (Location & Hours includes hours of operation, location, AEP seasonality). Also we have location (Fort Lauderdale). Should we include location under Schedule? Probably yes.
We must not repeat job title as heading. No Job ID.
We must not include placeholder text like "commensurate with experience". Not present.
We must not include application instructions (Interview Process, How We Hire). Remove.
We must not include EEO boilerplate etc. Remove.
We must preserve all substantive info.
Let's extract:
About Us paragraph(s): "Health Insurance Alliance (HIA) is looking for a highly motivated Medicare Customer Service, 2-15 Licensed Representative to join our dynamic team. We are a rapidly growing technology focused Insurance sales company whose employees maintain a competitive nature and a desire to succeed above all. Our philosophy is to provide a quality service to our clients, offering an easy and seamless experience from start to finish. We compassionately strive to take all of our client’s needs into consideration, which helps lead us to having a well-rounded understanding of who they are and what they want, so we can offer them the highest level of quality healthcare products out there. At HIA, we recognize that our most valuable asset is our people. We prioritize creating an inclusive and diverse workforce, where every individual feels valued, respected, and empowered. Our agents are provided with the highest quality self-generated leads in the industry by way of an innovative in-house marketing team with advanced dialing and texting strategies. We know firsthand how much of a difference the quality of leads makes in a sales organization. A great salesperson without quality leads is like a great musician without an instrument to play. That is why we take pride in the quality of our leads. We generate the highest quality contacts by way of our in-house marketing organization. We spend, on average, over $10,000 per week per agent on leads and marketing. We have an intricate lead distribution network and a solid team of Future Agents (Fronters/ Qualifiers) that sift through all of our generated data, producing fresh and warm fronts that are pre-qualified for interest and budget to our sales team all day long. You will not get higher-quality contacts elsewhere, that is guaranteed! Feel like you have what it takes? Great! We look forward to hearing from you and having you be part of the HIA Team."
That's a lot; we keep it.
The Opportunity bullet list: list of duties.
What you bring to the table: list of requirements/skills.
Location & Hours: "This is an In-Office Position (Our HQ is located in Fort Lauderdale, Florida.) Hours of operation: 9:00 AM-6:00 PM EST Monday-Thursday 9:00 AM-4:00 PM EST Friday Annual ENROLLMENT PERIOD - We have extreme seasonality during our AEP. This is the time of year when the entire country is looking for health insurance. It runs from ~OCT 15 - Dec 07 2024. We will be working long hours, are compensated well, and make a lot of sales in the process."
Salary Range: "$20/hour"
Benefits list: "Competitive Compensation + Commission Health, Dental, Vision Insurance after 3 month Probationary Period (Optional) 401 K after 3 month Probationary Period (Optional) PTO during Annual Blackout Periods Annual Company Events Weekly Team Lunches Great Career development opportunities"
We need to format as - for any list of duties/requirements/benefits.
We need to use
for prose.
We must not create sections with filler. So we will create sections only where we have content.
Potential sections:
- About the role (company overview) ->
About the role
then ...
- Responsibilities -> Responsibilities
then - ... each duty.
- Requirements / Qualifications / Skills -> Could combine into one section "Requirements" or separate? The instruction says prefer few substantive sections over many thin ones. So we can combine requirements, qualifications, skills into one
Requirements
with list.
- Pay -> Pay
then $20/hour
- Benefits -> Benefits
then - ... each benefit.
- Schedule ->
Schedule
then ... location and hours.
We should not include "Location & Hours" heading; we use Schedule.
Check that we don't repeat job title.
We must not include any application instructions.
Now ensure we preserve all substantive info: The About Us paragraph includes many details; we keep as is.
Responsibilities list: need to extract each bullet:
- You will be on the call center frontline, supporting the needs of our enrolled clients.
- You will be the subject matter expert in our policies and be able to simplify the process for customers to understand complex information.
- You will assist customers regarding payments and late payment concerns.
- You will assist with ID card timeline, and replacement ID card request.
- You will assist Members who request to renew or change their coverage
- You will assist clients with clarifying questions regarding benefits or coverage and with locating in-network providers & facilities.
- You will assist with uploading required documents.
- You will provide outreach support to members that have alerts regarding documents that have not been uploaded.
- You will support clients with questions regarding how their addons work (ex. rx savers & Ameritas dental/vision)
- You will send emails to clients that request documents, including summary of benefits.
- You will work outbound call campaigns as needed.
- You will make outbound welcome calls to our newly enrolled clients
We need to keep each as - .
Requirements list from "What you bring to the table":
- You have demonstrated experience in the Health Insurance industry and working in a call center, in a similar or related role.
- Your 2-15 license is required.
- You have strong written and verbal communication skills to convey complex information in a clear and concise manner.
- You are a detail oriented person with strong active listening skills.
- You have exceptional organizational skills and multitasking capabilities – There are many different sources for our leads that must be handled in a unique and specific way.
- You thrive in sales and adapt to changing processes.
- You will have to be able to think on your feet and take direction very well.
- This is a fast-paced environment.
- You always remain courteous and maintain professionalism under pressure.
- You are highly motivated in your own success - We provide you with the tools, but it is ultimately up to you to use them.
We can keep as list.
Benefits list: need to split each benefit:
- Competitive Compensation + Commission
- Health, Dental, Vision Insurance after 3 month Probationary Period (Optional)
- 401 K after 3 month Probationary Period (Optional)
- PTO during Annual Blackout Periods
- Annual Company Events
- Weekly Team Lunches
- Great Career development opportunities
We should keep as list.
Schedule: location and hours and AEP details.
We need to preserve location: "This is an In-Office Position (Our HQ is located in Fort Lauderdale, Florida.)"
Hours: "Hours of operation: 9:00 AM-6:00 PM EST Monday-Thursday 9:00 AM-4:00 PM EST Friday"
AEP: "Annual ENROLLMENT PERIOD - We have extreme seasonality during our AEP. This is the time of year when the entire country is looking for health insurance. It runs from ~OCT 15 - Dec 07 2024. We will be working long hours, are compensated well, and make a lot of sales in the process."
We can combine into a paragraph.
Pay: "$20/hour"
Now ensure we don't include any boilerplate like "Feel like you have what it takes? Great! We look forward to hearing from you and having you be part of the HIA Team." That's part of About Us; we keep.
Now produce HTML fragment.
We must not include markdown fences.
Let's craft:
About the role
Health Insurance Alliance (HIA) is looking for a highly motivated Medicare Customer Service, 2-15 Licensed Representative to join our dynamic team. We are a rapidly growing technology focused Insurance sales company whose employees maintain a competitive nature and a desire to succeed above all. Our philosophy is to provide a quality service to our clients, offering an easy and seamless experience from start to finish. We compassionately strive to take all of our client’s needs into consideration, which helps lead us to having a well-rounded understanding of who they are and what they want, so we can offer them the highest level of quality healthcare products out there. At HIA, we recognize that our most valuable asset is our people. We prioritize creating an inclusive and diverse workforce, where every individual feels valued, respected, and empowered. Our agents are provided with the highest quality self-generated leads in the industry by way of an innovative in-house marketing team with advanced dialing and texting strategies. We know firsthand how much of a difference the quality of leads makes in a sales organization. A great salesperson without quality leads is like a great musician without an instrument to play. That is why we take pride in the quality of our leads. We generate the highest quality contacts by way of our in-house marketing organization. We spend, on average, over $10,000 per week per agent on leads and marketing. We have an intricate lead distribution network and a solid team of Future Agents (Fronters/ Qualifiers) that sift through all of our generated data, producing fresh and warm fronts that are pre-qualified for interest and budget to our sales team all day long. You will not get higher-quality contacts elsewhere, that is guaranteed! Feel like you have what it takes? Great! We look forward to hearing from you and having you be part of the HIA Team.
Responsibilities
- You will be on the call center frontline, supporting the needs of our enrolled clients.
- You will be the subject matter expert in our policies and be able to simplify the process for customers to understand complex information.
- You will assist customers regarding payments and late payment concerns.
- You will assist with ID card timeline, and replacement ID card request.
- You will assist Members who request to renew or change their coverage
- You will assist clients with clarifying questions regarding benefits or coverage and with locating in-network providers & facilities.
- You
for prose. We must not create sections with filler. So we will create sections only where we have content. Potential sections: - About the role (company overview) ->
About the role
then...
- Responsibilities ->Responsibilities
then- ... each duty.
- Requirements / Qualifications / Skills -> Could combine into one section "Requirements" or separate? The instruction says prefer few substantive sections over many thin ones. So we can combine requirements, qualifications, skills into one
Requirements
with list. - Pay ->Pay
then$20/hour
- Benefits ->Benefits
then- ... each benefit.
- Schedule ->
Schedule
then... location and hours.
We should not include "Location & Hours" heading; we use Schedule. Check that we don't repeat job title. We must not include any application instructions. Now ensure we preserve all substantive info: The About Us paragraph includes many details; we keep as is. Responsibilities list: need to extract each bullet: - You will be on the call center frontline, supporting the needs of our enrolled clients. - You will be the subject matter expert in our policies and be able to simplify the process for customers to understand complex information. - You will assist customers regarding payments and late payment concerns. - You will assist with ID card timeline, and replacement ID card request. - You will assist Members who request to renew or change their coverage - You will assist clients with clarifying questions regarding benefits or coverage and with locating in-network providers & facilities. - You will assist with uploading required documents. - You will provide outreach support to members that have alerts regarding documents that have not been uploaded. - You will support clients with questions regarding how their addons work (ex. rx savers & Ameritas dental/vision) - You will send emails to clients that request documents, including summary of benefits. - You will work outbound call campaigns as needed. - You will make outbound welcome calls to our newly enrolled clients We need to keep each as - .
Requirements list from "What you bring to the table":
- You have demonstrated experience in the Health Insurance industry and working in a call center, in a similar or related role.
- Your 2-15 license is required.
- You have strong written and verbal communication skills to convey complex information in a clear and concise manner.
- You are a detail oriented person with strong active listening skills.
- You have exceptional organizational skills and multitasking capabilities – There are many different sources for our leads that must be handled in a unique and specific way.
- You thrive in sales and adapt to changing processes.
- You will have to be able to think on your feet and take direction very well.
- This is a fast-paced environment.
- You always remain courteous and maintain professionalism under pressure.
- You are highly motivated in your own success - We provide you with the tools, but it is ultimately up to you to use them.
We can keep as list.
Benefits list: need to split each benefit:
- Competitive Compensation + Commission
- Health, Dental, Vision Insurance after 3 month Probationary Period (Optional)
- 401 K after 3 month Probationary Period (Optional)
- PTO during Annual Blackout Periods
- Annual Company Events
- Weekly Team Lunches
- Great Career development opportunities
We should keep as list.
Schedule: location and hours and AEP details.
We need to preserve location: "This is an In-Office Position (Our HQ is located in Fort Lauderdale, Florida.)"
Hours: "Hours of operation: 9:00 AM-6:00 PM EST Monday-Thursday 9:00 AM-4:00 PM EST Friday"
AEP: "Annual ENROLLMENT PERIOD - We have extreme seasonality during our AEP. This is the time of year when the entire country is looking for health insurance. It runs from ~OCT 15 - Dec 07 2024. We will be working long hours, are compensated well, and make a lot of sales in the process."
We can combine into a paragraph.
Pay: "$20/hour"
Now ensure we don't include any boilerplate like "Feel like you have what it takes? Great! We look forward to hearing from you and having you be part of the HIA Team." That's part of About Us; we keep.
Now produce HTML fragment.
We must not include markdown fences.
Let's craft:
About the role
Health Insurance Alliance (HIA) is looking for a highly motivated Medicare Customer Service, 2-15 Licensed Representative to join our dynamic team. We are a rapidly growing technology focused Insurance sales company whose employees maintain a competitive nature and a desire to succeed above all. Our philosophy is to provide a quality service to our clients, offering an easy and seamless experience from start to finish. We compassionately strive to take all of our client’s needs into consideration, which helps lead us to having a well-rounded understanding of who they are and what they want, so we can offer them the highest level of quality healthcare products out there. At HIA, we recognize that our most valuable asset is our people. We prioritize creating an inclusive and diverse workforce, where every individual feels valued, respected, and empowered. Our agents are provided with the highest quality self-generated leads in the industry by way of an innovative in-house marketing team with advanced dialing and texting strategies. We know firsthand how much of a difference the quality of leads makes in a sales organization. A great salesperson without quality leads is like a great musician without an instrument to play. That is why we take pride in the quality of our leads. We generate the highest quality contacts by way of our in-house marketing organization. We spend, on average, over $10,000 per week per agent on leads and marketing. We have an intricate lead distribution network and a solid team of Future Agents (Fronters/ Qualifiers) that sift through all of our generated data, producing fresh and warm fronts that are pre-qualified for interest and budget to our sales team all day long. You will not get higher-quality contacts elsewhere, that is guaranteed! Feel like you have what it takes? Great! We look forward to hearing from you and having you be part of the HIA Team.
Responsibilities
- You will be on the call center frontline, supporting the needs of our enrolled clients.
- You will be the subject matter expert in our policies and be able to simplify the process for customers to understand complex information.
- You will assist customers regarding payments and late payment concerns.
- You will assist with ID card timeline, and replacement ID card request.
- You will assist Members who request to renew or change their coverage
- You will assist clients with clarifying questions regarding benefits or coverage and with locating in-network providers & facilities.
- You
- ... each benefit.
- Schedule ->