Medical Transport Communication Specialist - Transfer Center - Part-time (0.75 FTE) Nights

0.75 FTE, Part-time Night Shift (12 hours), Onsite at 300 Pasteur Dr, Palo Alto, California

About the Role

The Medical Transport Communications Specialist II performs a variety of comprehensive and effective communication activities in the Life Flight Communications Center at Stanford University Medical Center. This role involves operating multi-line telephones, radio consoles, weather products (including radar and satellite systems), multiple computer database systems, mapping systems, and related equipment to support air medical transport services for patients needing admission or transfer from referring hospitals to Stanford Hospital and Clinics, Lucile Packard Children's Hospital, and other healthcare institutions.

Responsibilities

• Conducts initial telephone intake of information regarding requests for transfer of patients from outlying healthcare facilities to Stanford or Lucile Packard Children's Hospital and identifies the appropriate receiving service based on diagnosis and age.
• Develops and promotes positive, effective customer service relations with patients, patient family members, visitors, and staff; ensures accurate and timely dispatch of transport requests; ensures maximum staff productivity.
• Maintains database on referrals and hospital locations; accesses, reads, and interprets county, state, and specialized maps for determining locations of accident scenes or referral sources.
• Maintains interface with appropriate agencies to ensure proper coordination of transport services in emergency and trauma-related transport activities; serves as primary communication link and liaison between Life Flight crews and medical teams, referring and receiving facilities/agencies, pilots, and physicians throughout transport.
• Maintains records and makes written and oral reports concerning patient progress for transfer. Prepares reports and other documents regarding patients.
• May assist with training, assigning, and reviewing the work of Communications Specialists.
• Monitors, reads, and interprets weather products including radar and satellite systems as requested. Monitors weather, flight following systems, and all other communication equipment associated with Life Flight transports, missions, and related activities.
• Operates communications center multi-telephone lines, two-way radio transmission and receiving console, computer database, mapping systems, and related systems and equipment in support of air-based medical patient transport services.
• Partners with Nurses and Physicians to appropriately identify the receiving service for patients needing transfer to Stanford or Lucile Packard Children's Hospitals based on age and diagnosis.
• Distinguishes between emergent, urgent, and elective transfer requests based on diagnosis in collaboration with Nurses and Physicians.
• Provides information on aircraft or ground transport availability, weather projections, locations, and time projections.
• Receives incoming calls and sets up teleconferences with attending physician(s), flight nurse, referral source, and appropriate receiving units, including advising physicians and nurses regarding the ramifications of denying admission to patients protected under EMTALA rules and regulations.
• Responds to emergency transport calls and dispatches Life Flight medical crew according to established procedures; provides information on aircraft or ground transport availability, weather projections, locations, and time projections.

Requirements

• High school diploma or GED equivalent.
• Two (2) years of progressively responsible and directly related work experience.

Skills

• Ability to independently perform the full range of Life Flight dispatch and related communication support functions.
• Ability to maintain confidentiality of sensitive information.
• Ability to perform complex tasks, prioritize multiple projects, and work under pressure to meet deadlines in a fast-paced environment.
• Ability to remain calm under pressure and apply sound judgment.
• Ability to speak and write effectively at a level appropriate for the job.
• Knowledge of Medical Terminology.

Pay

Generally starting at $39.71 - $51.62 per hour. The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty, and training.

Schedule

Part-time, 0.75 FTE, 12-hour night shifts.