Transport Operations Center Specialist - FT/Nights

ESSENTIAL FUNCTIONS

• Receive Prehospital emergency medical reports and share pertinent clinical information with emergency department clinical staff/Emergency Department Charge Nurse.
• Receive Medical command calls and ensure timely connection with appropriate medical command provider.
• Care for outgoing patient transports ensuring efficiency, accuracy and with adherence to standard work.
• Communication to clinical areas upon EMS arrival for transports- Proactive approach to ensuring patient readiness prior to transports.
• Caregivers for coordinating Helicopter landings at LGH.
• Updates established PA Medic with Hospital overcrowding and divert status alerts.
• Receives emergency clinical alert calls from LGH Suburban Outpatient Pavilion.
• Caregivers for coordination center for intra Penn Medicine transfers in conjunction with the established Penn medicine transfer center.
• Caregivers for coordinating EMS response/call for Perinatal emergency code alerts.
• Caregivers for coordinating and communicating with Duke Street and or Women’s and Babies hospital supervisor as needed, IE informing of MCI events, communicating about Divert and or Overcrowding status.
• Caregivers for communication with local emergency responders if internal incident exceeds internal capabilities, collaboration with emergency management team at LGH and or with Incident command structure when activated – HICS Standards.
• Maintain Taxi Voucher utilization.
• Participate in performance improvement and daily huddles to ensure transport efficiency is achieved.

REQUIRED MINIMUM QUALIFICATIONS

• HS Diploma or GED
• Experience with scheduling, coordination activities, multitasking, familiar with basic medical nomenclature, strong organizational skills, strong interpersonal skills, closed loop communication

PREFERRED QUALIFICATIONS

• Associate’s degree
• No call required. Holidays worked only if they fall on a scheduled workday.