Medical Template Specialist

Job purpose

Working collaboratively within a healthcare team, the Medical Template Specialist specializes in comprehensive support across all aspects of scheduling at Fair Haven Community Health Care (FHCHC) by designing, developing and maintaining templates.

Duties and responsibilities

• Collaborating closely with medical clinicians to understand their scheduling requirements and transform them into efficient, user-friendly templates.
• Customizing existing templates to meet the specific needs of different departments or individual clinicians.
• Optimizing templates to improve usability, efficiency, and alignment with best scheduling practices.
• Conducting comprehensive testing of templates to ensure accurate functionality in appointment scheduling and adherence to optimal utilization standards.
• Troubleshooting issues and making necessary adjustments to enhance template performance and user experience, working in coordination with the practice management vendor (Epic) under supervisor guidance.
• Supporting and maintaining scheduling systems within the practice management software (Epic), including managing provider call-outs and facilitating patient rescheduling as necessary.
• Communicating effectively with patients, handling tasks such as outgoing phone calls, sending letters or electronic communications, and providing appointment-related information.
• Recording appointment-related documentation accurately in electronic medical records, ensuring precise registration updates.
• Rotating through evening and weekend shifts to ensure continuous departmental coverage and acting as backup for the Call Center Appointment Specialist.
• Attending scheduled departmental meetings and fulfilling additional duties and projects as required.

Requirements

• A high school diploma or GED along with demonstrated expertise in medical scheduling or healthcare administration is required.
• Bilingual in English and Spanish is also required.
• Thorough knowledge of medical scheduling procedures and optimal methods and proficiency in scheduling software and tools, familiarity with the Epic platform, excellent interpersonal skills, and professional phone etiquette are necessary.
• Strong data entry and computer skills, as well as proficiency in oral and written English, are essential requirements for the role.

Benefits

None

Pay

N/A

Schedule

N/A