MEDICAL REGISTRATION SPECIALIST

About the role

Responsible for greeting and registering patients, verifying all patient information and insurance details, collecting co-pays, answering calls, and communicating with other medical employees as needed. This position also schedules patient appointments. This is a part-time, non-exempt role working Saturdays only.

Responsibilities

• Greets and directs patients and visitors.
• Demonstrates a commitment to “World Class Customer Service” and promotes a positive work environment.
• Verifies patient’s appointments and time upon registration.
• Verifies patient’s record is up to date and accurate; makes appropriate changes in computer system and on patient’s records.
• Works closely with billing and scheduling departments for patient insurance verification.
• Collects co-pays, deductibles, and inquires on previous balances.
• Assists with other medical office needs, including scheduling, telephone inquiries, and taking payments.
• Operates a personal computer and appropriate software packages or its equivalent.
• Assists in requests for medical records.
• Meets productivity, quality/accuracy, and collections benchmarks.
• Flexible to work at multiple locations and different shifts as needed.
• Performs other related duties as assigned or requested.

Skills

• Excellent telephone skills and etiquette.
• Ability to answer phone calls from patients, referring physicians, and staff.
• Uses computer system to verify and update patient demographics; scans materials or copies records to maintain patient files.
• Ability to comply strictly with core values (respect, integrity, compassion, and excellence) with patients, fellow employees, physicians, and vendors.
• Communicates effectively with all departments about patient needs.
• Assists coworkers with all registration tasks and patient needs/requests.
• Maintains a working knowledge of all insurance plans, including collection of co-pay and allowable from patient.
• Demonstrates a pleasant disposition, positive attitude, and the ability to maintain a cordial and professional approach during periods of stress.
• Must be able to multitask in a very busy environment while maintaining attention to detail.
• Consistently at work and on time.
• Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments.
• Maintains confidentiality.

Requirements

• High School Diploma or Equivalent.
• Strong customer service and interpersonal skills.
• 1+ year of experience working in healthcare (e.g., patient admitting/registration, patient accounting, medical records, physician's office) or completion of a medical billing or medical assistant trade school certificate, or 2+ years of experience working in customer service within a non-healthcare industry.
• Basic computer skills.

Physical Requirements

• Frequently required to sit and regularly required to stand and walk.
• Uses hands to finger, handle, or feel; reaches, pushes, pulls with hands and arms; talks and hears.
• May occasionally lift and/or move up to 25 lbs.
• Specific vision abilities required include close vision, color vision, and ability to adjust focus.

Schedule

Saturdays only, 7:45 AM to 4:00 PM.

Benefits

• Medical, Dental & Vision Coverage.
• Health Savings Accounts (HSA-available if enrolled in a high deductible plan).
• Flexible Spending Accounts (FSA).
• Dependent Care Reimbursement Accounts (DCRA).
• Employee Assistance Program (EAP available if enrolled in Health plan).
• 401(k) retirement plan.
• Paid Time Off (PTO).
• Company Paid Basic Life & AD&D Insurance.
• Voluntary Life Insurance.
• Voluntary Short Disability.
• Company Paid Long-Term Disability.
• Pet Discount Program.
• 6 paid Company Holidays.
• Floating Holiday, Jury Duty & Bereavement Leave.
• Tuition Reimbursement.
• Leadership Mentoring Opportunities.