MEDICAL REGISTRATION SPECIALIST

Medical Registration Specialist

Position Summary

Responsible for greeting and registering patients, verifying all patient information and insurance details, collecting co-pays, answering calls, and communicating with other medical employees as needed. Schedules patient appointments.

• Greets and directs patients and visitors.
• Demonstrates a commitment to “World Class Customer Service” and promotes a positive work environment.
• Verifies patient’s appointments and time upon registration.
• Verifies patient’s record is up to date and accurate. Makes appropriate changes in computer system and on patient’s records.
• Works closely with billing and scheduling departments for patient insurance verification.
• Collections co-pays, deductibles and inquire on previous balances.
• Aids with other medical office needs, including scheduling, telephone inquiries and taking payments.
• Operates a personal computer and appropriate software packages or its equivalent.
• Assist in requests for medical records.
• Maintain productivity, quality/accuracy and collections benchmarks.
• Flexible to work at multiple locations and different shifts.
• Performs other related duties as assigned or requested.

Specific Job Knowledge, Skill, and Ability

• Excellent telephone skills and etiquette.
• Ability to answer phone calls from patients, referring physicians and staff.
• Use computer system to verify and update patient demographics.
• Scan materials or copy records to maintain patient files.
• Ability to comply strictly with our core values (respect, integrity, compassion and excellence) with patients, fellow employees, physicians and vendors.
• Communicate effectively with all departments about patient needs.
• Aid coworkers with all registration tasks and patient needs/requests.
• Maintain a working knowledge of all insurance plans. Includes collection of co-pay and allowable from patient.
• Demonstrate a pleasant disposition, positive attitude, and possess the ability to maintain a cordial and professional approach during periods of stress.
• Multitask in a very busy environment while maintaining attention to detail.
• Consistently at work and on time.
• Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments.
• Maintains confidentiality.

Requirements

• High School Diploma or Equivalent.
• Strong customer service and interpersonal skills.
• 1+ year of experience working in healthcare (i.e. patient admitting, registration, patient accounting, medical records, physician's office) or completion of a medical billing or medical assistant trade school certificate.
• 2+ years experience working in customer service within a non-healthcare industry.
• Basic computer Skills.

Physical Requirements

• Frequent sitting.
• Regular standing and walking.
• Regularly uses hands to finger, handle, or feel.
• Regularly reaches, pushes, pulls with hands and arms.
• Regularly talks and hears.
• Lifts and/or moves up to 25 lbs.
• Close vision, color vision, ability to adjust focus.

Benefits

Medical, Dental & Vision Coverage
Potential for remote work after training
Health Savings Accounts (HSA-available if enrolled in a high deductible plan)
Flexible Spending Accounts (FSA)
Dependent Care Reimbursement Accounts (DCRA)
Employee Assistance Program (EAP available if enrolled in Health plan)
401(k) retirement plan
Paid Time Off (PTO)
Company Paid Basic Life & AD&D Insurance
Voluntary Life Insurance
Voluntary Short Disability
Company Paid Long-Term Disability
Pet Discount Program
6 paid Company Holidays
Floating Holiday, Jury Duty & Bereavement Leave
Tuition Reimbursement
Competitive Salary
Leadership Mentoring Opportunities