Medical Support Program Manager

About the role

We are seeking a Medical Support Program Manager to oversee the National Institutes of Health’s (NIH) Medical Support Assistant Services at the Mark O. Hatfield Clinical Research Center in Bethesda, MD.

Responsibilities

• Monitor staffing coverage and attendance.
• Cookordination recruitment and onboarding.
• Cookordination orientation and training.
• Implement sign-in tracking systems.
• Attend meetings with stakeholders.
• Conduct performance evaluations.
• Review and approve timecards.
• Produce reports.
• Support Medical Support Assistant functions as necessary, such as scheduling, patient admissions, patient records, and clinical support.

Requirements

• Authorization to work in the United States permanently without sponsorship.
• A High school diploma or GED.
• A minimum of (1) year of experience in a healthcare setting working directly with patients.
• Basic medical terminology knowledge.
• Experience managing similar programs.
• Strong communication, staffing management, training oversight, customer service, and supervisory skills.

Qualifications

• A High school diploma or GED.
• A minimum of (1) year of experience in a healthcare setting working directly with patients.
• Basic medical terminology knowledge.
• Experience managing similar programs.
• Strong communication, staffing management, training oversight, customer service, and supervisory skills.

Benefits

• Health, financial, and retirement benefits.
• Paid leave.
• Professional development.
• Tuition assistance.
• Work-life programs.
• Award programs acknowledging exceptional performance and superior demonstration of service standards.

Pay

Normal working hours for this position will be from 7:00 AM until 4:00 PM, Monday thru Friday.

Schedule

This position is contingent upon award of contract.