Medical Supply Account Manager

About the role

Maintains relationships, takes orders from existing customers and secures new customers by calling or visiting prospects in the Urologic landscape. Key responsibilities include securing orders, quoting on customer requirements, following up on customer inquiries, establishing professional relationships with key personnel, submitting activity/call reports, preparing sales forecasts, and meeting productivity and performance standards.

Responsibilities

• Secures orders from existing and potential customers by visiting facilities and accounts specific to the Urologic landscape.
• Quotes on customer requirements and follows up on inquiries and patient needs.
• Establishes professional customer/vendor relationships with relevant personnel such as purchasing, engineering, manufacturing, quality assurance, management, and other key personnel.
• Submits activity/call reports concerning customer-related activities for quotes, orders, and issues related to customer/vendor relationships.
• Performs all assigned duties in the assigned sales territory.
• Prepares lost business and territory sales forecast reports.
• Maintains confidentiality and complies with Numotion’s policies and federal regulations.
• Provides excellent customer service for all internal and external customers of the operations.
• Solves customer concerns and focuses on customer service as the top priority.

Requirements

• Bachelor’s degree in business or a related field.
• At least 1 year of experience in outside Urological or related sales.
• Experience calling on complex rehab centers, spina bifida centers, hospital/hospital systems, and urological specialists/centers.
• Ability to manage difficult or emotional customer situations, respond promptly to customer needs, solicit customer feedback, and meet commitments.
• Focuses on solving conflicts, maintains confidentiality, listens attentively, keeps emotions under control, and seeks out new ideas.
• Understands business implications of decisions, displays an orientation towards profitability, adapts to changes in the work environment, manages competing demands, and deals with frequent changes, delays, or unexpected events.
• Works within approved budgets, develops and implements cost-saving measures, contributes to profits and revenue, conserves organizational resources, accepts accountability for own actions, follows instructions, responds to management direction, commits to long hours of work when necessary, and completes tasks on time or notifies appropriate persons with an alternate plan.
• Approaches others tactfully, reacts well under pressure, treats others with respect and consideration regardless of their status or position, accepts responsibility for own actions, follows through on commitments, demonstrates accuracy and thoroughness, looks for ways to improve and promote quality, applies feedback to improve performance, monitors own work to ensure quality, observes safety and security procedures, determines appropriate action beyond guidelines, reports potentially unsafe conditions, uses equipment and materials properly, and is highly mobile, able to access all areas of the premises, able to concentrate and remain focused while handling multiple tasks, responsibilities, and projects, and able to work over eight hours in a workday, and over 40 in a work week as necessary.

Skills

• Excellent communication skills, both verbal and written.
• Strong problem-solving and decision-making abilities.
• Ability to work independently and as part of a team.
• Proficiency in Microsoft Office Suite.
• Knowledge of Urological supply industry trends and technology.

Benefits

Competitive compensation package including medical, dental, and vision insurance, short-term and long-term disability, a 401(k), and life insurance. Equal opportunity employer. Numotion strives to have a workplace that reflects the communities it serves and does not tolerate discrimination against its employees, customers, and partners regardless of ethnicity, disability, gender identity, sexual orientation, religion, age, citizenship, marital or veteran status. Numotion is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.