Medical Spa Coordinator (Front Desk)

Synergy Face + Body is a state-of-the-art facility specializing in advanced cosmetic and facial plastic surgery procedures, including injectables, dermal fillers, skin and laser treatments, weight loss, and more. With four locations in Raleigh and two in Richmond, VA, Synergy is part of Aesthetic Partners, a larger network of practices across the US. The company fosters a culture of sharing best practices, ongoing training, and professional development.

About the role

The Medspa Coordinator oversees daily operations to ensure a seamless client experience from start to finish and educates clients on Synergy’s treatment options and products. This full-time role serves as a brand ambassador for Synergy in a supportive and innovative environment.

Responsibilities

• Consistently provide excellent customer service to all clients in-person, over the phone, and through text/email inquiries.
• Educate clients on Synergy’s services, products, and treatment options.
• Maintain a positive attitude while working in a fast-paced med spa environment.
• Oversee the daily schedule to ensure a seamless client experience.
• Answer and screen phone calls, schedule appointments, take messages, and ensure prompt delivery to the proper staff member.
• Monitor and respond to office voicemail, email inquiries, and text messages throughout the day.
• Accurately check clients in/out and schedule all follow-up visits.
• Perform intelligent booking using Millennium software.
• Prepare proper medical documents for patients through EMR.
• Stay calm under pressure and quickly find solutions to potential issues.
• Maintain cleanliness and appearance of the spa, including relaxation areas, lobby, front desk, and back of house.

Requirements

• 2 years of end customer service experience.
• 1 year of medical aesthetics experience.
• Positive attitude and strong work ethic.
• Team player with physical mobility to bend, lift, and stand for prolonged periods.
• Ability to work overtime, weekends, days, evenings, and/or holidays.
• Ability to meet US employment and eligibility requirements.

Benefits

• Paid time off and paid company holidays.
• Group health plan and various voluntary insurance options.
• Company-paid life insurance.
• 401(k) plan with matching.
• Employee membership pricing on retail and services.
• Employee Appreciation Week.
• Working Advantage Discount Program.
• Advanced training opportunities through AP Academy (over 300 courses across eight tracks).
• Tuition Assistance Program.

Pay

Compensation begins at $18.50/hr.

Location Highlights

• Low cost of living: Raleigh offers a relatively affordable cost of living compared to other major tech hubs.
• Vibrant culture and community: Enjoy a lively cultural scene with diverse restaurants, breweries, and festivals.
• Outdoor activities: Access to numerous parks, hiking trails, and lakes.
• Family-friendly: High quality of life with excellent public schools, low crime rates, and recreational opportunities.
• Central location: Easy accessibility and natural beauty.
• Sports lover’s haven: Cheer for local teams like the Carolina Hurricanes, Durham Bulls, NC State Wolfpack, and more.