Medical Social Associate - Student Support Coordinator

About the role

The Student Support Coordinator provides comprehensive case management and coordination of student services to support academic success and overall well-being. This position manages and responds to complex student concerns, including crisis and emergency situations involving mental health, medical, social, economic, and transitional challenges that may impede student success.

Responsibilities

• Provides case management and coordination of campus and community services for students experiencing complex or high-risk concerns.
• Maintains ongoing communication to assess needs, monitor progress, and ensure timely access to appropriate resources.
• Serves as an advocate for student success.
• Collaborate with campus departments and external partners, including counseling services, health providers, public safety, and community agencies, to coordinate responses to student concerns.
• Develops and maintains strategic relationships to support effective service delivery and student outcomes.
• Develops, implements, and monitors individualized success and aftercare plans, particularly for students transitioning from crisis or intensive support services.
• Maintains accurate and timely records of services and interventions in accordance with university standards and best practices.
• Provides consultation and guidance to faculty, staff, students, and families regarding students of concern, including assessment of risk and appropriate intervention strategies.
• Serves as a liaison to campus partners such as the Dean of Students Office, Campus Behavioral Intervention Team, Counseling Services, Housing, Disability Services, and academic units.
• Provides supportive intervention and crisis response as needed, including assisting with urgent or emergent situations and facilitating appropriate referrals.
• Conducts outreach, prevention programming, and training to increase awareness and capacity to respond to students in distress.
• Assists with functional supervision of graduate interns and student staff, as applicable.

Qualifications

• A. Bachelor's degree with a major in the social work or behavioral science or related health specialty from an accredited college or university.
• B. Master's degree in social or behavioral science or related health specialty from an accredited college or university.
• One year of progressively more responsible full-time experience in the practice of social services/agencies, medical/clinical, or student support services setting maintaining acceptable standards of practice.