Medical Services Manager
About Blackbird Health
Blackbird Health is clinician-founded, owned, and operated by dedicated professionals. We deliver virtual and in-person mental health services across Pennsylvania, Virginia, and New Jersey—expanding into new markets in 2026. We take a whole-child approach, focusing on how the brain, body, and behavior interact to address the root causes of challenges, not just symptoms. Every role at Blackbird is vital, and you'll join a collaborative, supportive, and innovative team shaping the future of pediatric mental health care. Join us to make a difference in children's mental health care.
Position Summary
As a Blackbird Medical Services Manager, you will lead a team while delivering high-quality clinical care to your caseload. You'll oversee operations, supervise therapists, support staff development, and manage caseloads. You'll also support clinicians in meeting productivity goals, coordinate PTOs, address patient and family concerns, and collaborate with HR and leadership on team-building and referral strategies.
Mission-Driven
- Passionate about transforming behavioral health for youth
- Committed to delivering high-quality, compassionate therapeutic care to children, adolescents, and families
Strong Leader
- Can inspire teams, build physician partnerships, and cultivate a supportive work culture that prioritizes clinical excellence
Clinically Excellent
- Experience providing direct psychotherapy services to children and/or adolescents
- Strives for the highest clinical and technical quality in everything done
Relationship-Focused
- Excel at building meaningful connections with patients, families, and team members
- Takes the time to understand needs and create trusting relationships that support engagement in treatment
Developmentally & Neurodiverse-Informed
- Skilled in delivering effective psychotherapy across developmental stages and neurodiverse populations
- Tailors approach to meet each patient where they are
Collaborative Team Player
- Thrives in team-based environments and loves working alongside other healthcare professionals
- Delivers integrated, comprehensive care in a cooperative environment
Growth-Oriented
- Open to professional and clinical feedback and eager to learn and grow
- Works in a supportive clinical community where best practices and professional development are prioritized
Culturally Competent
- Communicates with clarity and transparency, bringing cultural awareness to all clinical and leadership interactions
Analytical Problem-Solver
- Committed to data-driven decision-making, showing initiative, demonstrating good judgment, and bringing resourcefulness to clinical and leadership work
Flexible
- Occasional availability for evenings and weekends to support both clinical and operational needs
Oversee Clinical Operations
- Ensure quality standards are met across the team, monitoring performance, productivity, and patient outcomes
Supervise and Mentor Medical Services Clinicians
- Build productive, high-quality caseloads while supporting professional development and providing ongoing clinical guidance
Provide Training
- Onboard new team members on clinical model, evidence-based practices, and documentation standards
Deliver High-Quality Medical Services
- Provide evidence-based medical management of patients with 18 clinical direct care hours per week
- Conduct new patient evaluations, diagnostic reviews, and follow-up visits
- Serve as an example for the team
Drive Patient Progress
- Monitor patient progress against care goals, adjusting treatment plans as necessary to ensure positive outcomes
- Address patient concerns through direct outreach and clinician coaching
- Retain patients in care by addressing individual and system-related challenges
Collaborate for Integrated Care
- Work closely with other specialty providers (Therapists, OT, SLP) to establish integrated treatment plans that address the whole child
- Involves and advises family members or outside specialists when appropriate
- Coaches providers in treatment planning work
Maintain Clinical Excellence
- Maintain thorough records of patient meetings and progress
- Strives for the highest clinical and technical quality in all aspects of work
- Supports timely documentation by modeling the example
Build Strategic Relationships
- Develop partnerships with pediatric practices for referral development and community engagement
- Supports the growth of relationships with PMHNP educational programs by managing student clinical rotations in conjunction with Medical Services Directors
Support Team Growth
- Collaborates on recruitment and retention efforts to strengthen clinical teams and foster a positive work environment
The Basics You'll Need
- Current license in PA/NJ/MD/VA - minimum of 1 at the start and then cross licensure in multiple states
- Minimum 3 years' experience as a licensed CRNP, 1 year with Blackbird
- Ability to work in person occasionally for urgent coverage (i.e., onsite physical assessments)
Benefits
- Medical, Dental & Vision coverage
- 401k (with a company match)
- Employer-paid life insurance coverage
- Professional Liability Insurance
- Generous paid time off
- Opportunities for career growth
Salary Range
$140,000 USD - $150,000 USD
Join Us!
To raise the standard of pediatric mental health care through accurate understanding and precise treatment that reflect how each child’s brain, body, and behavior work together. "It's so rare to find comprehensive care like this— from testing to therapy to med management (and more)—all in one place. In addition, the school advocacy support we receive is unprecedented. We no longer feel like we are managing things alone."
Fostering an Inclusive Environment
- Blackbird is committed to cultivating and preserving a culture of inclusion and belonging
- We welcome unique contributions from employees of diverse backgrounds
- We prohibit discrimination and harassment of any type
Contact Information
If you need a reasonable accommodation during the application or interview process, please contact us at recruiting@blackbirdhealth.com