Medical Services Manager

About Blackbird Health

Blackbird Health is clinician-founded, owned, and operated by dedicated professionals. We deliver virtual and in-person mental health services across Pennsylvania, Virginia, and New Jersey—expanding into new markets in 2026. We take a whole-child approach, focusing on how the brain, body, and behavior interact to address the root causes of challenges, not just symptoms. Every role at Blackbird is vital, and you'll join a supportive, innovative, and collaborative team shaping the future of pediatric mental health care.

Position Summary

As a Blackbird Medical Services Manager, you will lead a team and deliver high-quality clinical care to your caseload. You will oversee clinical operations, supervise therapists to ensure quality standards, and support staff development through training and ongoing education. You'll also support clinicians in meeting productivity goals, coordinate PTOs, address patient and family questions, collaborate with HR on staff development, and work with leadership on building exceptional teams and fostering strong relationships with local pediatric practices for referrals.

Mission-Driven

• You are passionate about transforming behavioral health for youth and committed to delivering high-quality, compassionate therapeutic care to children, adolescents, and families.
• You inspire teams, build physician partnerships, and cultivate a supportive work culture that prioritizes clinical excellence.

Strong Leader

• You can build productive caseloads, support professional development, and provide ongoing clinical guidance.
• You excel at building meaningful connections with patients, families, and team members, taking the time to understand needs and create trusting relationships that support engagement in treatment.

Clinically Excellent

• You have experience providing direct psychotherapy services to children and/or adolescents and strive for the highest clinical and technical quality in everything you do.
• You are skilled in delivering effective psychotherapy across developmental stages and neurodiverse populations, tailoring your approach to meet each patient where they are.

Relationship-Focused

• You thrive in team-based environments and love working alongside other healthcare professionals to deliver integrated, comprehensive care in a cooperative environment.
• You are open to professional and clinical feedback and eager to learn and grow in a supportive clinical community where best practices and professional development are prioritized.

Culturally Competent

• You communicate with clarity and transparency, bringing cultural awareness to all clinical and leadership interactions.
• You are committed to data-driven decision-making, showing initiative, demonstrating good judgment, and bringing resourcefulness to your clinical and leadership work.

Flexible

• You have occasional scheduled availability for evenings and weekends to support both clinical and operational needs.

Oversee Clinical Operations

• Ensure quality standards are met across the team, monitoring performance, productivity, and patient outcomes.

Supervise and Mentor Medical Services Clinicians

• Build productive, high-quality caseloads while supporting professional development and providing ongoing clinical guidance.

Provide Training

• Onboard new team members on clinical model, evidence-based practices, and documentation standards.

Deliver High-Quality Medical Services

• Provide evidence-based medical management of patients with 18 clinical direct care hours per week.
• Conduct new patient evaluations, diagnostic reviews, and follow-up visits and serve as an example for the team.
• Monitor patient progress against care goals, adjusting treatment plans as necessary to ensure positive outcomes.
• Address patient concerns through direct outreach and clinician coaching.
• Retain patients in care by addressing individual and system-related challenges.

Drive Patient Progress

• Collaborate with other specialty providers (Therapists, OT, SLP) to establish integrated treatment plans that address the whole child.
• Involvement and advice from family members or outside specialists when appropriate.
• Coach providers in treatment planning work.
• Maintain thorough records of patient meetings and progress.
• Strive for the highest clinical and technical quality in all aspects of your work.
• Support timely documentation by modeling the example.

Build Strategic Relationships

• Develop partnerships with pediatric practices for referral development and community engagement.
• Support the growth of relationships with PMHNP educational programs by managing student clinical rotations in conjunction with the Medical Services Directors.

Support Team Growth

• Collaborate on recruitment and retention efforts to strengthen clinical teams and foster a positive work environment.

The basics you'll need

• Current license in PA/NJ/MD/VA—minimum of 1 at the start and then cross licensure in multiple states.
• Minimum 3 years' experience as a licensed CRNP, 1 year with Blackbird.
• Ability to work in person occasionally for urgent coverage (i.e., onsite physical assessments).
• At least 3 years of experience in an administrative or leadership role in a behavioral health setting.

Benefits

• Medical, Dental & Vision coverage.
• 401k (with a company match).
• Employer-paid life insurance coverage.
• Professional Liability Insurance.
• Generous paid time off.
• Opportunities for career growth.

Salary Range

$140,000 USD - $150,000 USD

Join us!

To raise the standard of pediatric mental health care through accurate understanding and precise treatment that reflect how each child’s brain, body, and behavior work together. "It's so rare to find comprehensive care like this— from testing to therapy to med management (and more)—all in one place. In addition, the school advocacy support we receive is unprecedented. We no longer feel like we are managing things alone."

Fostering an inclusive environment

• Blackbird is committed to cultivating and preserving a culture of inclusion and belonging.
• We welcome unique contributions from your education, opinions, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veteran status, color, religion, disability, sexual orientation, and beliefs.
• Blackbird provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type.