Medical Services Manager

About Blackbird Health

Blackbird Health is clinician-founded, owned, and operated by dedicated professionals. We deliver virtual and in-person mental health services across Pennsylvania, Virginia, and New Jersey—expanding into new markets in 2026. We take a whole-child approach, focusing on the interplay between brain, body, and behavior to address underlying issues rather than symptoms. Every role at Blackbird is vital, fostering a collaborative, supportive, and innovative team shaping the future of pediatric mental health care.

Position Summary

As a Blackbird Medical Services Manager, you will lead a team while providing clinical care to your caseload. You will oversee operations, supervise therapists, support staff development, and manage caseloads. You'll also coordinate PTO, address patient and family concerns, collaborate with HR, and build relationships with local pediatric practices for referrals. You must be mission-driven, a strong leader, clinically excellent, relationship-focused, developmentally and neurodiverse-informed, collaborative, growth-oriented, culturally competent, and an analytical problem-solver.

What Makes You, You?

• Mission-Driven: Passionate about transforming behavioral health for youth and committed to delivering high-quality, compassionate care.
• Strong Leader: Inspires teams, builds partnerships, and fosters a supportive work culture prioritizing clinical excellence.
• Clinically Excellent: Experienced in providing direct psychotherapy services to children and adolescents, striving for the highest clinical and technical quality.
• Relationship-Focused: Builds meaningful connections with patients, families, and team members, taking time to understand needs and create trust.
• Developmentally & Neurodiverse-Informed: Skilled in delivering effective psychotherapy across developmental stages and neurodiverse populations, tailoring approaches to meet each patient's needs.
• Collaborative Team Player: Thrives in team-based environments, enjoying working alongside other healthcare professionals for integrated, comprehensive care.
• Growth-Oriented: Open to professional and clinical feedback, eager to learn and grow in a supportive community prioritizing best practices and professional development.
• Culturally Competent: Communicates clearly and transparently, incorporating cultural awareness into all clinical and leadership interactions.
• Analytical Problem-Solver: Committed to data-driven decision-making, showing initiative, demonstrating good judgment, and bringing resourcefulness to clinical and leadership work.
• Flexible: Occasional availability for evenings and weekends to support both clinical and operational needs.

How You'll Make an Impact

• Oversee Clinical Operations: Ensure quality standards are met across the team, monitoring performance, productivity, and patient outcomes.
• Supervise and Mentor Medical Services Clinicians: Build productive caseloads, support professional development, and provide ongoing clinical guidance.
• Provide Training: Onboard new team members on clinical model, evidence-based practices, and documentation standards.
• Deliver High-Quality Medical Services: Provide evidence-based medical management, conduct new patient evaluations, diagnostic reviews, and follow-up visits, serving as a clinical role model.
• Drive Patient Progress: Monitor patient progress against care goals, adjust treatment plans as needed, and address patient concerns through direct outreach and clinician coaching.
• Collaborate for Integrated Care: Work with other specialty providers to establish integrated treatment plans addressing the whole child, involving and advising family members or outside specialists as appropriate.
• Build Strategic Relationships: Develop partnerships with pediatric practices for referral development and community engagement, managing student clinical rotations with Medical Services Directors.
• Support Team Growth: Collaborate on recruitment and retention efforts to strengthen clinical teams and foster a positive work environment.

The Basics You'll Need

• Current license in PA/NJ/MD/VA—minimum of 1 at the start, with cross licensure in multiple states.
• Minimum 3 years' experience as a licensed CRNP, 1 year with Blackbird.
• Ability to work in person occasionally for urgent coverage (e.g., onsite physical assessments).

Benefits

• Medical, Dental & Vision coverage
• 401k (with a company match)
• Employer-paid life insurance coverage
• Professional Liability Insurance
• Generous paid time off
• Opportunities for career growth

Salary Range

$140,000 USD - $150,000 USD

Join Us!

To raise the standard of pediatric mental health care through accurate understanding and precise treatment that reflects how each child's brain, body, and behavior work together. "It's so rare to find comprehensive care like this— from testing to therapy to med management (and more)—all in one place. In addition, the school advocacy support we receive is unprecedented. We no longer feel like we are managing things alone."

Fostering an Inclusive Environment

Blackbird is committed to cultivating and preserving a culture of inclusion and belonging. We welcome unique contributions from diverse employees. Blackbird provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type. For reasonable accommodations during the application or interview process, please contact us at recruiting@blackbirdhealth.com. Our patient support team is busy helping children and families; please do not call or email them about your application—this helps us process your application more efficiently.