Clinical Services Manager

About the role

The Manager of Clinical Services oversees and supports clinical operations, ensuring compliance with regulatory standards and fostering a collaborative, patient-centered treatment environment.

Responsibilities

• Provide oversight and support to all clinical operations in areas assigned.
• Provide oversight and monitor clinical services as it relates to service provision, treatment and access.
• Review and analyze clinical and operational performance results.
• Develop plans for improvement as needed.
• Provide staff management including hiring, development, training, performance management and communication to ensure effective and efficient department operation.
• Develop and implement behavioral health processes, procedures and policies across programs.
• Participate in daily, weekly, monthly and annual planning and reporting processes as appropriate.
• Represent the company at meetings in the community.
• Collaborate with other company employees to foster and promote a cooperative work environment.
• Support compliance by adherence to accreditation standards as well as standards of funding agencies and licensing boards.
• Demonstrate a positive, empathetic and professional attitude towards customers always.
• Work to resolve complaints when patient needs are not met.
• Recognize patient safety as a top priority.

Qualifications

• Master’s Degree in Psychology, Social Work, Counseling or Psychiatric Nursing required.
• Five or more years’ experience in behavioral health services with clinical experience with all target populations (SMI, SED, DD, SUD) required.
• Three or more years’ supervision experience required.
• Management or administration experience and/or three years work experience in Utilization Management required.
• Masters Level licensed behavioral health professional as QMHP (Qualified Mental Health Professional), CMHP (Child Mental Health Professional), and QMRP.
• Must possess a full license in one of the following disciplines: LLP/LP, LPC, LMSW, NP/RN.
• CPR and de-escalation/restraint certification required (training available upon hire and offered by facility).

Benefits

Compensation: Salary range: $78,434 – $109,807 annually, based on experience and qualifications.

We are committed to providing equal employment opportunities to all applicants for employment regardless of an individual’s characteristics protected by applicable state, federal and local laws.