Service Manager

Responsibilities

• Manage and coordinate service department activities to meet customer and company goals.
• Lead, train, and motivate service technicians and staff.
• Ensure timely and accurate diagnosis, repair, and maintenance of all vehicles.
• Maintain effective communication with customers regarding service status and repair estimates.
• Monitor workflow to maximize efficiency and productivity.
• Implement and enforce company policies, safety protocols, and quality standards.
• Collaborate with other departments to improve overall customer satisfaction and service quality.

Requirements

• Proven experience in service management or a similar leadership role within the automotive industry.
• Strong knowledge of auto repair, maintenance, and diagnostic procedures.
• Excellent leadership, organizational, and communication skills.
• Ability to manage multiple priorities and work effectively under pressure.
• Customer-focused mindset with problem-solving capabilities.
• Proficiency with service management software and Microsoft Office Suite.
• Valid driver’s license and reliable transportation.

About the Role

Lenz Truck Center is a trusted provider of comprehensive auto sales and service solutions committed to delivering quality and value to customers. Located in Fond Du Lac, WI, we take pride in our experienced team and our dedication to supporting the trucking community with reliable products and exceptional service.