Medical Services Coordinator

Anew is an outpatient behavioral health provider that helps individuals facing mental health and substance use disorders. This role supports the Medical Services Department, working closely with Directors and Providers in a remote capacity.

Why Work at Anew?

• Flexible & Supportive Culture: Growth, work-life balance, and flexibility are built into every role.
• Fun Work Environment: Community outreach, holiday events, team parties, and monthly “First Friday” all-staff events.
• Recovery Friendly Workplace: Certified workplace that values lived experience and understanding.

Responsibilities

• Provides administrative support for the department Directors and Providers as requested.
• Contacts clients in response to their initial concerns, providing Directors or others with information to resolve concerns.
• Creates database to track and document interactions and resolution of issues.
• Builds, maintains, and optimizes complex data models that track multiple data points such as client status and compliance, Medical Services and nursing compliance, policies and processes, and historical volume data to forecast future capacity needs for multiple states.
• Receives, sorts, analyzes, and summarizes material for the preparation of reports; maintains confidential internal departmental records.
• Prepares advanced word processing, spreadsheet, and presentation documents as assigned.
• Interacts with multiple interdepartmental associates, supporting the departmental standards of courtesy, collaboration, and professionalism.
• Regular attendance and punctuality are required for this remote position.

Requirements

Education and Experience

• Associate’s degree in healthcare management, business analytics, or information management/analytics and 3 years of progressively responsible medical administrative experience.
• An equivalent combination of experience and training with certification which provides the required knowledge, skills, and abilities may also be acceptable.

Knowledge, Skills, and Abilities

• Highly skilled communicator, serving to communicate with clients clearly and compassionately.
• Timely, accurate documentation of all client interaction.
• Experience with and thorough knowledge of behavioral health or general medical office practices and procedures.
• Knowledge of licensing, DEA, HIPAA, and confidentiality requirements.
• Proficiency with MS Office Software programs including Outlook, Word, Excel, and PowerPoint, and other programs.
• Ability to independently plan, organize, and carry out work assignments.
• Ability to analyze and prepare statistical and other reports, licensing tracking, and competency certifications.
• Skilled communicator orally and in writing.
• Ability to maintain positive business relationships with other employees, agencies, and the public.
• Ability to work with information that is both sensitive and confidential in nature.
• Ability to review the work of others as assigned.

Special Requirements

• Must pass a criminal history background investigation; however, a conviction of a crime may not necessarily disqualify an individual from this classification.

Work Environment

• Remote office working conditions.
• Frequently required to sit; talk or hear, walk; use hands to grip, handle, and feel objects, or controls; and reach with hands and arms.

Benefits

• Weekly pay.
• Paid time off.
• Company-paid holidays.
• Benefits eligibility on start date.

Supervision

Reports to and works under the supervision of the Director of Medical Services/Nursing, who assigns duties and reviews work for effectiveness according to established work standards. Supervision of employees is not a primary responsibility of this position, though occasional direction, review, and training of others may be assigned.