Medical Services Coordinator

Responsibilities

• Complete tasks assigned by the Nursing Supervisor / 29i Team Director
• Engage residents in all aspects of program participation
• Collaborate with clinic, medical, and CPI departments
• Create and maintain appointment calendars for youth
• Aid youth with scheduling, reminders, and planning for appointments, including Primary Care, Dental, Sexual and Reproductive Health, and specialty services
• Coordinate communication with providers and internal teams, track referrals and authorization status, and support follow-up and appeals for denied services
• Escort youth to appointments
• Answer calls, take accurate messages, and route calls appropriately
• Enter notes into MyAvatar and Connections regarding interactions with youth and routine documentation
• Routinely enter and update client information in various databases, including outside provider information
• Collaborate with the Clinical Director to ensure that consents for obtaining medical records and authorizations for routine treatment and emergency care are completed accurately and in a timely manner
• Establish and maintain rapport with outside community providers via phone, email, or in person as needed
• Assist with and participate in program events
• Maintain medical bulletin boards as assigned
• Perform clerical duties such as filing, data entry, and supply storage
• Manage and update departmental databases
• Perform other duties as assigned

Requirements

• Bilingual preferred (Spanish, Creole, etc.)
• Experience with high-risk population is preferred
• Office experience is preferred
• Familiarity with Windows, Microsoft Word, and Electronic Health Records (EHR)
• Ability and willingness to learn new systems and application software

Qualifications

• BA degree: child welfare experience preferred

Skills

• Excellent engagement skills
• Compassion and patience
• Strong verbal and written communication skills
• Attention to detail and ability to pivot as needed
• Ability to work independently and as part of a team

Benefits

We are an equal opportunity employer that does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, marital status, veteran status, or any other status protected by applicable federal, state, or local law.