Medical Services Coordinator

Responsibilities

• Complete tasks assigned by the Nursing Supervisor / 29i Team Director
• Engage residents in all aspects of program participation
• Collaborate with clinic, medical, and CPI departments
• Create and maintain appointment calendars for youth
• Aid youth with scheduling, reminders, and planning for appointments, including Primary Care, Dental, Sexual and Reproductive Health, and specialty services
• Coordinate communication with providers and internal teams, track referrals and authorization status, and support follow-up and appeals for denied services
• Escort youth to appointments
• Answer calls, take accurate messages, and route calls appropriately
• Enter notes into My Avatar and Connections regarding interactions with youth and routine documentation
• Routinely enter and update client information in various databases, including outside provider information
• Collaborate with the Clinical Director to ensure that consents for obtaining medical records and authorizations for routine treatment and emergency care are completed accurately and in a timely manner
• Establish and maintain rapport with outside community providers via phone, email, or in person as needed
• Assist with and participate in program events
• Maintain medical bulletin boards as assigned
• Perform clerical duties such as filing, data entry, and supply storage
• Manage and update departmental databases
• Perform other duties as assigned

Requirements

• Bilingual preferred (Spanish, Creole, etc.)
• Experience with high-risk population is preferred
• Office experience is preferred
• Familiarity with Windows, Microsoft Word, and Electronic Health Records (EHR)
• Ability and willingness to learn new systems and application software

Core Competencies

• Excellent engagement skills
• Compassion and patience
• Strong verbal and written communication skills
• Attention to detail and ability to pivot as needed
• Ability to work independently and as part of a team

Education/Training Required

• BA degree: child welfare experience preferred