Medical Services Coordinator

Job Summary

The Medical Services Coordinator serves as a point of contact to coordinate medical care, providing support to patients and psychiatric clinicians, ensuring quality customer service to in-person and remote patients and clinicians.

Benefits

• Medical, dental, vision, AD&D, short and long-term disability, and life insurance
• 401k retirement savings with employer match
• Paid parental leave, paid time off, holiday pay
• Employee Assistance Program

Duties/Responsibilities

• Operational Excellence
• Provide strong customer service
• Communicate with peers, clinicians, and patients
• Support psychiatric clinicians with patient care
• Assist psychiatric clinicians with administrative tasks
• Coordinate external referrals for patient care
• Aid in the termination process for patients

Required Skills/Abilities

• Ability to multitask and prioritize duties
• Strong communication skills
• Proficient in computer software applications
• Comfortable handling sensitive and confidential information

Education And Experience

• High School or equivalent required
• Associates/bachelor’s degree preferred
• 1+ years of experience in healthcare operations, customer service, or similar role or setting preferred

Professionalism And Decision-making Responsibilities

• Behave Ethically
• Build Relationships
• Grow Mindset
• Flexibility and Adaptability
• Organization & Attention to Detail
• Conflict Resolution

Physical Requirements

• Sit, stand, bend, talk, hear
• Frequent walking
• Lift and/or move objects up to 25 pounds

Compensation

$22.00- $23.00/hourly, plus quarterly bonus/incentive potential

Location

169 Libbey Parkway Weymouth, MA 02189