Medical Secretary III Certified (Hybrid) – Administrative
About the role
The Medical Secretary provides coordination and administrative support for the WashU Medicine Interprofessional Pro Bono Health Clinic and the Community Engagement (CE) Hub. This position supports weekly clinic operations, community engagement activities, and curricular and co-curricular service learning experiences.
Primary Duties & Responsibilities
Coordinate patient enrollment and scheduling in EPIC, conduct intake screening, provide follow-up support, and navigate enrollment and satisfaction.
Respond to questions and connect community members to appropriate medical, social service, and university resources.
Arrange language interpretation and transportation services as needed to facilitate clinic access.
Support student involvement and clinic staffing logistics, coordinate with clinic leadership, and complete administrative tasks.
Maintain clinic supplies and equipment, order, receive, and distribute items, evaluate purchasing sources, and liaise with vendors for service issues.
Oversee basic facility needs, submit and track maintenance and housekeeping requests, support clinic safety and quality activities, including inspections.
Maintain and update clinic web content in collaboration with the Clinic Director and the WashU Medicine content strategist.
Conduct community outreach using relevant communication to raise awareness of clinic opportunities.
Support administration, communication, and coordination of curricular and co-curricular service-learning activities within the Office of Education.
Monitor the CE Hub email inbox daily, triage inquiries, and route to appropriate staff or partners for action.
Maintain the CE Hub’s online repository of prioritized service-learning opportunities, post and update volunteer events and community partner information.
Prepare reports, meeting minutes, correspondence, and presentation materials, attend and contribute to team meetings, sustain regular communication with community agencies, and support ongoing partnerships and student placements.
Post Collaboration for Interprofessional Education (IPE) events and related updates to CE Hub and program web pages.
Working Conditions
Typical clinic and office environment; frequent in-person interaction with patients, students, faculty, staff, and community partners. Occasional evening or weekend hours to support clinic operations or community events. Ability to travel between campus and community partner locations as needed.
Education
Required Qualifications: High school diploma or equivalent high school certification or combination of education and/or experience.
Preferred Qualifications: Associate degree.
Work Experience
Medical Office Setting (3 Years).
Skills
Not Applicable
Driver's License
A driver's license is not required for this position.
Required Qualifications
Basic Life Support certification must be obtained within one month of hire date.
Basic Life Support certification (Online BLS certifications, those without a skills assessment component, are not sufficient to meet the BLS requirements).
Salary Range
$19.29 - $29.91 / Hourly
Benefits Statement
Personal Up to 22 days of vacation, 10 recognized holidays, and sick time. Competitive health insurance packages with priority appointments and lower copays/coinsurance. Take advantage of our free Metro transit U-Pass for eligible employees. WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%. Wellness Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more! Family We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care? We’ve got you covered. WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.
EEO Statement
Washington University in St. Louis is committed to the principles and practices of equal employment opportunity. It is the University’s policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity, color, national origin, citizenship (where prohibited by federal law), age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information.