Medical Secretary, Harrington Hospital, Outpatient Physical Therapy, Charlton - 40 hours, Days

Major Responsibilities

• Greets patients and/or visitors.
• Answers phone calls promptly and provides information or refers matters to appropriate resource.
• Registers patients for each patient visit, utilizing computer-based patient registration/scheduling system.
• Obtains all necessary paperwork from each patient during the registration process.
• Collections co-payments from patients for visits, maintains records, and makes daily cash deposit.
• Obtains and verifies demographic and insurance information for all patients is up-to-date and enters information in to a computer-based system.
• Schedules new and recurring visits with patients.
• Records daily schedule of visits and charge code information into the patient scheduling/billing system.
• Contacts patients to fill vacancies in clinical team’s schedules.
• Makes appointment reminder phone calls in advance of appointments and follows up with no-show, cancelled, or bumped patients.
• Sets up medical records for new patients/treatments and ensures information is complete prior to initial patient visit.
• Maintains orderly medical records and closes out medical record at the end of treatment.
• Covers retrieval of medical records.

Position Qualifications

• Required: High School diploma or equivalent.
• Preferred: Experience/Skills: Required: Minimum one (1) year of medical secretarial/administrative support experience.
• Proficient in MS Office applications.
• Knowledge of medical office practices and medical terminology.
• Good customer service and communication skills.
• Ability to use a computer-based patient scheduling/record/billing system.
• Strong attention to detail.