Medical Secretary

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities.

About the role

Reliant Pediatrics has an immediate opening for a friendly, patient-focused and detail-oriented Medical Secretary to join our team. The Medical Secretary is responsible for the completion of set processes and protocols. Works cooperatively with all members of the care team to support the vision and mission of the organization, deliver excellent customer service, and adhere to Lean processes. Supports the teams in meeting financial, clinical, and service goals.

Schedule

Full-time, 38.75 hours per week
Monday–Friday, 8:00 am–4:30 pm or 8:30 am–5:00 pm

Location

5 Neponset St, Worcester, MA 01606

Responsibilities

• Verifies and updates demographics and other patient information including necessary consent and other documents
• Schedules patients accurately, according to department protocols and provider preference
• Completes patient check-out, coordinates scheduling, and other services as directed
• Manages and updates the Department Appointment Report
• Provides education, estimate preparation, and other pre-appointment instruction as needed
• Resolves patients' questions regarding clinic schedules and billing concerns; handles requests for prescription refills, reschedules appointments, etc.
• Accurately and appropriately documents information in the electronic medical record system
• Receives and processes incoming and outgoing insurance referral requests based on department protocol
• Collaborates with staff, patients, and providers as needed to complete requests; completes follow-up and documentation as needed
• Processes personal in-basket and department pool encounters in Epic in a timely and appropriate manner
• Processes department and provider mail and faxes in a timely and appropriate manner
• Identifies when patient-related issues need urgent attention and escalates to nursing or provider and/or leadership as needed
• Complies with health and safety requirements and with regulatory agencies such as DPH, etc.
• Complies with established departmental policies, procedures, and objectives
• Participates in learning opportunities provided through the learning management system
• Participates in departmental meetings and huddles as directed by department leadership
• Regular, reliable, and predictable attendance is required
• Ability to be cross-trained to work in the team room and check out
• Performs other similar and related duties as required or directed
• Multi-tasks in a high-volume setting

Requirements

• High School Diploma/GED
• 1+ years of customer service experience
• Intermediate level of computer proficiency
• Access to reliable transportation and valid US driver's license

Preferred Qualifications

• 1+ years of experience in a healthcare setting
• Knowledge of Epic EMR software

Pay

The hourly pay for this role will range from $16.15 to $28.80 per hour based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, and certifications.

Benefits

• Competitive base pay
• Paid Time Off (accrued from first pay period) plus 8 paid holidays
• Medical plan options along with participation in a Health Spending Account or a Health Savings Account
• Dental, Vision, Life & AD&D Insurance
• Short-term and Long-Term Disability coverage
• 401(k) Savings Plan
• Employee Stock Purchase Plan
• Education reimbursement
• Employee discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary benefits (pet insurance, legal insurance, LTC Insurance, etc.)
• Incentive and recognition programs