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Jobs · Healthcare · New Mexico

Medical Screener - Reception Technician (Customer Service) (Bilingual – English/Spanish)

CSL · Las Cruces, NM · 3 days ago
HealthcarePart-time

About the role

Responsible for greeting donors at the plasma collection center and conducting a series of registration procedures to verify donor suitability for the plasma pheresis process. Reports to the Assistant Center Manager.

Responsibilities

  • Aids qualified donors in completing the screening process in compliance with Standard Operating Procedures (SOPs).
  • Assesses self-administered health histories and answers basic medical questions.
  • Refers donors to medical staff when necessary and performs health screening procedures like blood pressure, pulse, weight, and temperature.
  • Performs finger sticks to obtain hematocrit and total protein levels.
  • May educate new donors on therapeutic products made from donated plasma, including the screening process, health screening tests, appointment system, donation fees, center policies, and nutrition.
  • Answers donor questions promptly, accurately, and professionally.
  • Registers applicants and transfer donors based on appropriate training and operational needs.
  • Answers the telephone and transfers calls to appropriate staff members.
  • Maintains alertness and awareness for any reactions donors may have during or after the pheresis process and notifies staff.
  • Alerts Group Leaders or Supervisors of donor flow issues.
  • Accurately records donor data in the electronic donor information management system as per SOPs.
  • Understands policies and procedures related to hyperimmune programs if applicable.
  • Maintains a clean and efficient work environment and ensures sufficient supplies and forms are available.
  • Fulfills all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures.
  • Promotes safety in all actions.
  • Maintains confidentiality of all personnel, donor, and center information.
  • May be cross-trained in other areas to meet business needs.
  • Bilingual skills may be required, at the discretion of the organization, to meet business needs.
  • Performs other job-related duties as assigned.

Requirements

  • High school diploma or equivalent required.
  • Minimum of three (3) months experience in a clerical or customer service related position, preferably in a medical or health provider environment, or equivalent combination of education and experience.
  • Ability to perform basic math calculations.
  • Understanding, remembering, and applying oral and/or written instructions.
  • Ability to see and speak with customers and observe equipment operation.
  • Occasional standing, walking, reaching, bending, kneeling, and high-level manual dexterity.
  • Occasional lifting and carrying up to 25 pounds.
  • Frequent exposure to hazardous chemicals, extreme temperatures, and bloodborne pathogens.
  • Wearing personal protective equipment as required.
  • Working in a fast-paced environment with frequent interruptions.
  • Occasional overtime and extended hours to support center operational needs.

Qualifications

  • Understanding and following basic instructions and guidelines.
  • Ability to work in a fast-paced environment with frequent interruptions.
  • Knowledge of Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures.
  • Ability to maintain confidentiality of all personnel, donor, and center information.

Skills

  • Basic math calculations.
  • Oral and written communication skills.
  • Attention to detail.
  • Customer service skills.
  • Healthcare knowledge and understanding of the plasma donation process.
  • Basic computer skills, including familiarity with electronic donor information management systems.
  • Ability to work independently and as part of a team.
  • Ability to handle stressful situations and emergencies.

Benefits

For more information on CSL Plasma benefits, visit https://cslbenefits.com/cslp.

About CSL Plasma

CSL Plasma operates one of the world’s largest and most sophisticated plasma donation networks, with nearly 330 donation centers in the U.S. and Europe. As a subsidiary of CSL, a global biopharma company, plasma collected at CSL Plasma facilities is used by CSL for the sole purpose of manufacturing lifesaving plasma-derived therapies for people in more than 100 countries. Learn more about CSL Plasma here https://www.cslplasma.com/. Learn more about CSL, CSL Behring, CSL Seqirus, and CSL Vifor here https://www.csl.com/.

Equal Opportunity Employer

CLS is an Equal Opportunity Employer. For more information on accessibility, visit https://www.csl.com/accessibility-statement.

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