Medical Scheduler - Non Invasive Cardiology

About the role

Department/Unit: Non-Invasive Cardiology. Work Shift: Day (United States of America). The role involves registration and scheduling for complex patients, updating systems with registration, scheduling and insurance information, preparing patient disability and out of work/school paperwork, discussing financial obligations and explaining regulatory forms while answering patient questions, working in multiple systems during patient-facing interactions and telephone call receipts to complete accurate registration and support clinical workflow, understanding the practice and hospital strategic plan, supporting plans, policies, procedures, and initiatives within department expectations, representing AMC and upholding the ideals and principles of the department, practice, hospital, and center, exemplifying Albany Med CARES guiding principles, championing an optimal patient experience, understanding and promoting patient and employee safety as the top priority, promoting a safe environment and promptly reporting issues, and understanding patient safety goals. Physical demands include occasional standing and walking, constant sitting, rare lifting/carrying/pushing/pulling/climbing/balancing/stooping/kneeling/crouching/crawling/reaching, occasional handling/grasping, rare feeling, constant talking/hearing, frequent repetitive motions and eye/hand/foot coordination. Working conditions: rare exposure to extreme cold/heat/humidity/wet, occasional noise, rare hazards, temperature change, atmospheric conditions, vibration.

Responsibilities

• Responsible for the registration and scheduling process for complex patients.
• Responsible for updating the system with registration, scheduling and insurance information.
• Prepares patient disability and out of work / school paperwork.
• Responsible for discussing financial obligation and explaining regulatory forms, as well as answering any patient questions.
• Ability to work in multiple systems during patient facing interactions and telephone call receipts to complete accurate registration and to support the clinical workflow.
• Understands the practice and hospital strategic plan.
• Supports plans, policy and procedures, and initiatives within scope of their departments expectations and role.
• Represents AMC and supports the ideals and principles of their department, the Practice, the Hospital and the Center.
• Exemplify Albany Med CARES guiding principles.
• Is a champion to ensure an optimal patient experience.
• Understands and promotes patient and employee safety as our top priority.
• Promotes a safe environment and promptly reports issues.
• Understands patient safety goals.

Qualifications

• High School Diploma/G.E.D. - required
• 2-3 years of office experience, or one year of related experience in a medical practice - preferred
• Experience using an electronic health record and Microsoft Office a plus.
• Excellent customer service skills.
• Ability to multi-task in a high patient volume unit.
• Ability to learn and utilize resources.
• Strong time management skills.
• Ability to review information and draw appropriate conclusions.
• Good judgement and ability to problem solve; escalate issues as needed.
• Strong teamwork skills and work ethic.

Pay

Salary Range: $46,215.00 - $60,080.00

Schedule

Work Shift: Day (United States of America)