Medical Scheduler II - Central Scheduling

Responsibilities

• Demonstrates through behavior Kettering Health’s mission, vision, and service standards.
• Exceeds competence and uses critical thinking skills to resolve consumer inquiries promptly.
• Adheres to established workflows, scripting, and department greetings.
• Creates an exceptional customer experience by setting proper expectations and consistently following through with end-users.
• Achieves key department performance objectives such as quality assurance and productivity.
• Handles sensitive matters courteously and professionally, escalating to leadership as needed.
• Consistently attends work on time and maintains a positive attitude.
• Adapts to change and manages multiple priorities in a fast-paced environment.
• Thoroughly documents all interactions and updates consumer records in relevant technology systems.
• Demonstrates a desire to continuously learn, improve service delivery, and work in a team environment.
• Schedules for multiple department/service areas in all hospital/outpatient departments.
• Schedules various testing, including procedural scheduling for anesthesia cases.
• Performs other duties as assigned by department leaders.

Requirements

• High School Completion or equivalent.
• Previous clerical/physician office training.
• Epic/EMR experience.
• One year of experience.
• Medical Terminology knowledge.
• Strong computer literacy with expertise in Microsoft Office products.
• Ability to function in a fast-paced call center environment.
• Excellent written and verbal communication skills.

Qualifications

• Previous registration or scheduling experience preferred.

Benefits

While not specified in the job details, Kettering Health prioritizes safety and provides exceptional care to its patients. The organization offers competitive compensation and benefits packages designed to support employees' overall well-being.

Pay

The pay range for this position is not specified in the job details.

Schedule

The schedule for this role is not specified in the job details.