Medical Scheduler & Coordinator of Services-Hybrid

About the role

Coordinate, plan and manage services for the Western Reserve Navigator program in order to provide seamless coverage of all patient health care needs.

Responsibilities

• Serve as point of contact for Western Reserve Navigator to coordinate services while providing direct, professional and knowledgeable interactions to patients, physicians, and referral sources.
• Screen calls to determine medical and psychosocial needs and ensure calls are appropriately triaged.
• Facilitate referrals to hospice level of care when necessary.
• Coordinate care within agency, between transdisciplinary team members and with external partners.
• Educate allied health providers and referral sources on program components and available support services.
• Oversee operational workflow by scheduling all staff to support efficiency, productivity and patient satisfaction.
• Monitor and maintain referral practice and procedures in order to ensure timely response to request for services.
• Provide support for management to direct operations and assist in the development and implementation of practices and procedures.
• Obtain, compile and maintain medical files on each admission.
• Ensure proper daily documentation in EMR and maintain hard copy of required documents.
• Generate, maintain and submit weekly, monthly, quarterly and annual reports to supervisor and clinical staff.
• Coordinate admissions and discharges.
• Investigate and manage service failures and provide service recovery and escalate issues as needed.
• Verify payor source or refer to Patient Financial Advocate to optimize reimbursement for services.
• Manage and maintain medical equipment for clinical staff.
• Communicate after-hours activity with appropriate Western Reserve Navigator staff to enhance continuity of care.
• Prepare materials for team and staff meetings and provide meaningful input.
• Facilitate Western Reserve Navigator program correspondence, surveys and mailings.
• Assist with various administrative duties as assigned.

Qualifications

• High school diploma; associates degree preferred
• Minimum three years’ experience, preferably in a healthcare environment
• Proficient in Microsoft Word, Excel, Power Point, Access and Outlook
• Ability to use critical thinking skills when making decisions
• Must be able to demonstrate effective service excellence skills according to agency standards
• Strong communication skills
• Ability to multitask and work in a fast-paced environment
• Must be self-motivated and work well independently and with others

Benefits

• Total Rewards Package to include Retirement, Health, Dental, Vision, voluntary benefits and Corporate Discounts
• Tuition Assistance

Schedule

Non-exempt role

Protocols in place for wellbeing during COVID-19