Medical Scheduler

About Us

For over two decades, Riverhills Neuroscience has been a pioneer in delivering exceptional neuroscience care. Our commitment to excellence extends across diagnosis, education, treatment, and rehabilitation for those facing nervous system diseases and injuries.

Location & Schedule

• Location: Norwood Office
• Department: Central Scheduling
• Schedule: 8:30am–5pm, Monday through Friday, No Weekends and No Holidays
• Work model: Hybrid work-from-home option post-training

Key Benefits for Full-Time Employees

• Competitive pay based on experience
• 401k with Profit Sharing and 4% Company Match
• Comprehensive Medical, Dental, and Vision insurance
• Long-Term and Short-Term Disability Insurance
• Company Paid Life Insurance
• Paid Holidays
• Over three weeks of Paid Time Off
• Continuing Education Reimbursement
• Uniform Allowance
• Free Parking

Responsibilities

As a Medical Scheduler at Riverhills Neuroscience, you will play a crucial role in patient services, contributing to our goal of providing a top notch patient experience. Your responsibilities include:

• Schedule appointments for patient visits for all the physicians according to each individual physician's protocol.
• Review, process and return all scheduling requests in a timely manner.
• Cancel and reschedule appointments as needed to accommodate the physician's schedule.
• Accommodate requests from the physician/clinical staff to schedule appointments for emergency cases.
• Obtain and verify personal, demographic, and financial information for each patient and enter all necessary information into the practice management system.
• Communicate to patient their financial obligations and/or refer patient to the billing business office.
• Confirm patient appointments and manage appointment recall.
• All other duties as assigned.

Background & Experience

• One (1) year of prior health care scheduling experience is preferred
• Must be able to work 8:30am–5pm
• Experience with an Electronic Medical Record (EMR) and practice management system is preferred
• Effective communication and professional demeanor, including sound judgment, maturity, and rapport-building with patients, public, and staff
• Capacity to handle severely ill patients and manage sensitive, confidential information according to policy
• Calm multitasking abilities and tactful, diplomatic interactions with patients and staff, demonstrating good interpersonal skills