Medical Records Specialist

About the role

As a Medical Records Specialist, you will routinely perform duties in support of the management of Horizon Patient Folder (HPF)/McKesson Patient Folder (MPF) workflow queues, the source clinical E.H.R. (e.g., MEDITECH, Epic, MedHost, Cerner, etc.), working applicable worklists within 3M 360 Encompass, resolving unbilled accounts, routine data entry of unbilled reason codes (URCs), retrieving medical records and loose documentation from ancillary departments and nursing units, prepping, scanning and indexing of the documents into HPF/MPF or E.H.R and performing quality checks of documents scanned, processing birth certificates as required by state law, assisting with ROI requests, answering phones, processing HIM incoming mail, and processing physician suspensions.

Responsibilities

• Retrieves discharged medical records from various departments in the hospital and reconcile them to ensure that all records are accounted for.
• Facilitates the retrieval and printing of medical records from storage, as well as the storage, archival, and record retention of documents and/or other alternate media that cannot be scanned into HPF/MPF (e.g., fetal monitor strips).
• May assist with the physician suspension process by evaluating if a physician should be put on suspension, creating the list of recommended suspensions for approval, sending out notice letters, making reminder calls, etc.
• May assist with physician system use-related questions related to HPF/MPF, the physician portal, E.H.R., 3M 360 Encompass, or other issues that may arise.
• May assist in setting up review queues for external chart reviews, provides training, and address questions.
• Resolves accounts assigned to various HPF/MPF work queues, E.H.R. worklists, eRequest queues, and worklists in 3M 360 Encompass which require research and analysis to determine the appropriate action(s) to be taken.

Qualifications

• High school graduate or equivalent preferred
• Hospital or physician office experience is preferred, but not required
• Previous experience in the handling of patient health information, medical records document imaging, and/or medical records is strongly preferred
• Completing a certification program from the state may be required for birth certificate processing; training will be provided

Benefits

HCA Healthcare Trident Hospital offers a total rewards package that supports the health, life, career and retirement of colleagues. Available plans and programs include:

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
• Wellbeing support, including free counseling and referral services
• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Note: Eligibility for benefits may vary by location.

About the organization

Parallon provides full-service revenue cycle management, or total patient account resolution, for HCA Healthcare. Services include scheduling, registration, insurance verification, hospital billing, revenue integrity, collections, payment compliance, credentialing, health information management, customer service, payroll and physician billing. Parallon also provides full-service revenue cycle management as well as targeted solutions, such as Medicaid Eligibility, for external clients across the country. Parallon has over 17,000 colleagues and serves close to 1,000 hospitals and 3,000 physician practices. HCA Healthcare has been recognized as one of the World's Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.